how do we integrate servicenow with qlik sense

[tshk]

Team,

We are planning to integrate servicenow with qlik sense for better reporting experience.

can you share your experiences and steps to integrate

[tshk]

pradeepksharma ctomasi can you assist me with my question, i'm new to integrations.

Regards,

Tamil

[Chuck Tomasi]

HI Tamil,

There are a lot of questions that need to be answered.

The key to any new integration is to understand what Qlik Sense has to offer. Can it use RESTful services? Can it do SOAP? What are the options for getting information in and out?

Once you know that, you also need to find out:

How often do you need to do the integration?
Can it be done in batch or is real time expected?Is this a single direction integration or bi-directional (eg. updates in ServiceNow need to be sent back to Qlik Sense)?

How much data is being sent back and forth with each request?

Is there any additional processing that needs to be done on the information once it is received?

[tshk]

Hi Chuck,

Thanks for reverting,

I understand from Qlik sense team it can use restful services, the integration is to do more enhanced reporting by analytics team

How often do you need to do the integration? - real-time data with read only access
Can it be done in batch or is real time expected?Is this a single direction integration or bi-directional (eg. updates in ServiceNow need to be sent back to Qlik Sense)? real-time data needed for reporting

How much data is being sent back and forth with each request? - no definition so far

Is there any additional processing that needs to be done on the information once it is received? - Nothing

[Chuck Tomasi · Accepted solution]

Thank you Tamil.

I recommend getting started learning a bit about the REST integration capabilities that ServiceNow has. They are pretty easy to configure. Each table in ServiceNow automatically has REST integrations available. What's more, you can use outbound REST messages or script REST APIs for additional flexibility.

Getting Started with REST - ServiceNow Wiki

REST API Explorer - ServiceNow Wiki

REST API