How do you filter/report on tasks within RITMs

[Pete Spadotto]

I would like to run a report for our ServiceDesk that returns only RITMs with more than one child task assigned within it.  If we can get more granular, I'd like to filter further to make sure that at least one of the tasks is assigned to the ServiceDesk assignment group.  Is this possible?

[Michael Fry1]

You can build a report something like this that will show you RITM and number of tasks, but no way to specify "at least one" in this report:

[Munender Singh]

Hi,

Kindly,proceed this way and if found useful then plz hit like/helpful in the review .

Regards,

Munender

[Pete Spadotto]

This is a good start but, I'm not sure how to adjust the filter to see if any of the task are assigned to our service desk.  I'll also need to know if those are closed or open.  Fun stuff.

[Munender Singh]

Hi pete,

for your both queries:

1.To how to adjust the filter to see if any of the task are assigned to our service desk

-Use filetrs 'Number -is not empty' and 'assignment group -is Servcie desk'

2. if those are closed or open

-Kindly add 'state' field in the column field on report form.

Regards,

Munender

**if found useful then plz hit like/helpful in the review .