Knowledgebase Sources
How can I modify the sources used by knowledge articles?Both standard UI and portal
Forum Posts
Resolved! Document Viewer Displaying Blank Document
We have enabled the Document Viewer plugin on our Incident and Demand tables and when clicking the "View" button next to the attachment the preview of the document is blank with no information visible. We have also enabled Document viewer on our Prob...
Inbound action that records the email onto the respective RITM
Hi All,I’m working on the inbound action and need your assistance with the logic:I need to create an inbound action that records the email content onto the respective RITM worknotes/activities.The emails will come from "XYZ@gmail.com," and the subjec...
Can I reschedule my CSA exam before 24 hours of the time of it was scheduled? or It will charge me to reschedule it ?
Can I reschedule my CSA exam before 24 hours of the time of it was scheduled? or It will charge me to reschedule it ? I want to reschedule it because I'm facing health issue, will it ask to submit any medical report to reschedule it? Thanks in a...
GlideAJAX not working for affected CIs list
HelloI have the following need to have a UI Action on the related list "Affected CIs" to create one change request per selected CI.I tried to do so with a mix between a UI Script and a GlideAjax, but GlideAjax gives me a Null answer.Can you help me o...
Resolved! VLookup in reports
Hi Community, If there is vlookup applied in excel, then how to create reports for this? Is there any functionality related to vlookups in servicenow? Thanks,Poorva Bhawsar
Resolved! How is due_date determined on RITM?
Does anyone know how the due date is calculated on RITMs? I'm in my totally vanilla personal developer Helsinki instance. Go to the catalog, pick Adobe, and click order now. A RITM is created with a due date of tomorrow's date. Looking at the ...
Color scheduled report pdf column
Hi All, We have a requirement where we have to color code the planned start date column as red if the planned start date is passed form the current date and time. OOTB I see the conflict tab and Priority tab is showing red and green color highlighted...
Return date field should be have maximum 15days duration from date required field.
In Catalog form "Return Date" field on form to have a maximum limit of 15 business days (3 weeks) from the "Date Required" so that the form is used properly.
Email ...
Hi Team , What can be check here For some reason, I keep receiving the same SNOW emails although I keep approving them (through email). Is there something I am doing it incorrectly on approvals?
Catalog item variable
Hi ,Team, In request item table we have section like Request item variable I want to print that variable valuesAny one knows abt thing could pls help on this Advance thanks.
Why Create Catalog Task Action is showing Waiting event the catalog task is closed Complete in flow
Hello Everyone,I am currently working on a flow that generates catalog tasks once a request is approved. However, during testing, I am encountering an issue where all catalog tasks get closed complete, even though the flow indicates that it is still...
How to set Has Breached SLA to true based on the business elapsed percentage.
Hello Everyone,I have a requirement where I need to set the Has Breached to true for with conditions for Problem SLA as below:Conditions: SLA - Problem, Business elapsed Percentage - >95 then Has breached to True.I have written a before update BR on ...
Need to restrict Fiscal periods on the demand cost plans based on the selected date
Hi All, We have to restrict the fiscal period on cost plan table. We have a new field called fiscal period. We need to compare fiscal periods with the freeze date field. I am converting it from date to date/time code was not working.If the freeze d...
Can I have a catalogue item that opens other catalogue items?
Hello Community, I have a bunch of application request forms for 15+ applications used across the organization. Each application has its own catalogue item for people to submit. Is there a way I can make a new catalogue item and when certain things a...
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