KhorosCommunityTest
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KhorosCommunityTest
Posting question test
Notification for chat queue (Connect) is not working consistently in browser
Hi All, Need your help understand the issue that we are facing with browser notification for chat queue in browser.Application: ConnectModule: Queue (Package - Connect Support) We ensured the browser settings for notifications and pop-ups are enabled...
when im updating in record in sysapproval group table it is asking to set global variable answer.
//Approve based on percentage from each group var approvePercent = 50; var approveCount = 0; for(var id in groups){ var group = groups[id]; if((group.approved/group.total)*100 >= approvePercent){ //Mark the group approval record 'Approved' var groupA...
Survey Actionable Email not working as expected
We are configuring Actionable email notifications from ServiceNow and as expected we are able to receive emails with questions and with submit button. When we try to submit the form, we are receiving “The remote endpoint returned an error (HTTP 403)...
Resolved! Split Mandatory Checkbox Group into 2 Columns?
Is there an easy way to split up a mandatory group of checkboxes into two columns? The second column always appears for me with the "Options" label over the top, and is not part of the same mandatory group as the first column.
What will happen if no inbound action triggered
Hi, Is there anyone who knows what will happen if there is no inbound action triggered?Can sender notice that his email was not captured into any ticket? Scenario:An user raise a incident and get now incident email from ServiceNow instance.When the u...
How to move ATF test cases from one instance to another instance without updateset
How to move ATF test cases from one instance to another instance without updateset
Question about Ignoring a backed-out Update set
I need some help with a situation. I was updating a catalog item in DEV, but before I finished, I had to step out of the room. When I came back, my small dog who had been asleep on my desk was standing there. I sat down to start working again and fou...
LDAP listener status inactive--how to fix?
Our LDAP listener is inactive, however the test of the connection is successful. I am seeing the current listener status is inactive in the System LDAP - LDAP Monitor page. We thought it was working fine, but it looks to me like it hasn't been ...
Agent workspace is showing blank screen
Hello everyone, We are facing a strange issue, where our Service desk agents are reporting that they are seeing the blank screen when they launch the "Agent workspace" module from the left navigation in production instance. We are not able to replica...
If requestor tries to continue with request then Display message 'user another catalog'
Hi Community, I have one requirement:-In a catalog item, a variable set with field 'Requester location' of name-requested_for_location. If requester's location is 'abc' based on the location can we give a popup message 'Please use the Teams External ...
Industry average time to complete resolution notes
I am working on an analysis to see how long certain activities take to complete and am in deep discussion on how long it takes to complete the Resolution Notes when resolving an incident.I had one say 30 minutes <- seems a little longAnother say 1-2 ...
Knowledge Management - how to create an article with context-sensitive actions
I was researching "what's new in Washington" and came across this comment: Contextual Actions: Knowledge articles can be designed to include context-sensitive actions that users can take. For example, an article about resetting a password might inclu...
Auto generate Password by using First Name and last name.
Hi I have created a Catalog item where we have a Variable called First name, last name and password I want the password field to update with first two letters of the first name and last name and some random number between 0 to 1. I could see some bus...
