Hi All, Actually we have three reference fields(Assigned to , Secondary officer, Primary Officer), so here whenever incident created these are empty and we assigned one officer, now the requirement was like1) if for example when incident created thr...
If the user selects a particular Business service (reference field) in the incident record producer, it should restrict the form submission. For others it should allow.Business service field refers to the cmdb table. In the cmdb table, we have an att...
Hi, I am trying to implement a script in the if activity in the workflow to trigger a task based on the yes condition. 1- There are multiple dynamic tasks in WF which is triggering for different assets assigned to the offboarded user. We have a custo...
Hi All, I have a requirement to copy worknotes from problem to incident and vice versa. Please help me with this. Thank you.
I'm trying to pull through the details of a Affected Ci (task_ci table) fields as Technology manager, Name and put them in an Notification email template (change_request table), and I'm not sure what the syntax would be to do this, I've tried various...
Hi all, Now my requirement has changed i.e When RITM is raised the stage should be like "Completed". To achieve this I had given in flow designer the condition like stage should be Completed but why I don't know on the RITM we are getting in the Stag...
When an incident is created, we need to check the short description for keywords and the assignment group. We should then look up these keywords in the label table. If we find matched labels with the short description keywords, we need to ensure that...
I have written some code for a GlideAjax call in ServiceNow but it's not executing as expected.Can anyone help me identify the problem? I have shared screenshots.
We recently implemented a scheduled job to scan the sysapproval table and send notification reminders to approvers with a link to the Employee Center portal for approval.During testing, we discovered that some users cannot view the content because th...
When we moved to Employee Center portal and surveys can now be accessed via the surveys quick link we noticed that the text used with the smiley face images is now truncated. I can't seem to find any ServiceNow documentation on this limitation and we...
Hi everybody, There is a requirement that i need disable the function that actual start date and actual end date auto capture in system, i found that it work in script include(ChangeRequestStateModelSNC_normal/standard/emergency) and protected. Howev...
Hi All, I have below requirement ...there is one custom table called WBS in witch there are 1 choice field called Purchasing Group in that choice field there are total 3 choice. one more field called User list witch is reference field and refer to us...
So i have these fields that i need to hide when i open a certain task or RITM but the problem is the script just keep getting ignored. It works in the default view but it doesn't work in the Service Operation Workspace in workspaceIn the default view...
3. Set the state to "Awaiting Change" when a Change is created from the incident using the existing "Create Normal Change" and "Create Emergency Change" UI actions.
