How to create the sc task particular request
Hi All, How to create the 2 or 2 sc task particular request through background script. Requests already created our instance, but we have to created manual tasks every request. Regards,Tharun
Forum Posts
Resolved! Remove user from group based on Incident States
Hi Team, There is one requirement that whenever incident created caller is added to a group. I have written BR to add caller to group.Now, I need to remove caller from that group if he doesn't have existing incident in incident table. It must not be ...
Delete of choices from test
Hi All, Can I delete few choices in dictionary in test instance manually before moving to product ?If I do so then I must update the data manually on prod as well . Will it be best practice ?I little bit confused because these are not present on D...
Change planned dates
Hi,I have a custom field 'set flag' on change request which should be set to true if planned start dates and planned end dates falls in between defined maintenance schedule. There is a schedule which contains 9 schedule entries if planned start date ...
Can you extract Work Notes in a report that contain certain text?
I would like to know if it's possible to run a report that looks for specific keywords in Work Notes and just extract into the report the Work Notes that have those words included - not the entire Work Note history for that record. Otherwise, it gene...
Resolved! example text in field
Hi All, In a field I want to display a example text one after other with numbers.How can I display . This field is multiple line text field . But the text is coming next to another even if I am trying to add space , after certain space it stops an...
Would like to set a condition on Transform Histories in flow designer
I have a request to run the flow and check the status of the Transform Histories (sys_import_set_run) for a particular condition.I want my flow to wait until the "run time" completes and get the "state" status once the transform completes.In flow des...
Resolved! How to remove 'Number of rows removed from this list' message by writing query business rule on Knowledge Article table table.?
Hello, Customer wants us to remove 'Number of rows removed from this list' message from Knowledge article table hence I read somewhere that we have to write query business rule, I tried writing one sample query business rule but that message is not g...
Add knowledge article details in Agent Workspace
Doas anyone know how to add details in Agent Workspace form view for knowledge article? I would like to add "author"
Resolved! Control the access of choices in drop down menu based on roles
Hello friends, I am working on a requirement.How to achieve this.ThanksJenish
Emails are coming but request are not creating by using inbound action
Hi All, I have create one inbound action in witch I have added condition of email id witch I want, from those particular email id ticket will created, as a admit if I do testing from that particular email id so at that time email and request both are...
Resolved! How to add dashboards to Agent Workspace
Is there a way to add dashboards to the Agent Workspace, especially in the Analytics Center page? In my Developer Instance, there is a "Base agent workspace" ( url: /now/demo/baseaw ) in which we can access Dashboards and add new ones via the Analyti...
On change client script error
Hi All, We are getting an error on state field 'onChange script error: TypeError: Cannot read properties of null (reading 'up') function onChange_change_request_state_14(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue ...
Unable to update value in FX Currency Field
Hello Team, I am trying to update FX Currency Field by using this method :current.total_amount.setDisplayValue('USD; 1000'); In my case I am storing the number value(1000) in a variable see below:var negotiatedAmount = '1000';current.total_amount.set...