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Report on PRB with Related List for Open PTASK only

Hi, I would like to search for PRB which have an open PTASK, how do I achieve the related list query?   I tried a few things like the below, but am not getting the result.Related List Conditions:Problem Task-> ParentorProblem Task-> Problemand then a...

VL10 by Tera Expert
  • 602 Views
  • 3 replies
  • 0 helpfuls

Resolved! Is there an equivalent field to "Item" for Record Producers?

When you create a RITM from a catalog item, an "Item" field is populated which tells you which catalog item that the RITM was generated from. I am trying to determine if there is an equivalent field for record producers. We have a scoped app in which...

Switch to updated version of this page (recommended)

When selecting a template while creating a knowledge article, seeing a message 'Switch to updated version of this page (recommended)'. How can we make by default updated version of the template page to be used? and hence avoid the user to click on th...

learn nv by Tera Contributor
  • 456 Views
  • 1 replies
  • 2 helpfuls

How to add key as label for each value

Hi All, I want to below highlighted red colour from the each . Could you please help me how to add it.  var string="Terminations for the following employees have been processed today Rock, Joseph|157890   |Dell  |rockj@gmail.com|Tampa|Customer Suppor...

Sai_reddy by Tera Contributor
  • 220 Views
  • 1 replies
  • 0 helpfuls

Resolved! Regarding notification

Hi all, I need to populate a variable value  from the catalog item in to body of notification ,the notification is in assessment instance table i have tried using the mail script but it is showing as undefined ,the name of the variable is u_summary.M...

spectura77 by Tera Contributor
  • 361 Views
  • 2 replies
  • 1 helpfuls

Resolved! I want to hide the Update Button

I have tried this script in onload client script but controller is not entering in this script : this script is not working.  var items = $$('BUTTON').each(function(item){  alert("Step -1");        if(item.innerHTML.indexOf('Update') > -1){          ...

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