How do you get variables from a catalog task to show up on an SCTASK

Newbie86 · ‎04-27-2022

Hello,

I have an issue getting the variables to show up on an SCTASK after submitting a request. For instance after a request for hardware is submitted through the catalog, it creates a RITM and an SCTASK for review. The variables from the form are showing up on the review task, but not on the SCTASK for review which is creating an extra step for the approvers. Is there any way to add the variables to the SCTASK page for review? I have added some screenshots below for reference.

These are the variables I need diplayed(showing up on the RITM):

This is the page I need the variables to be displayed on:

Aman Kumar S · ‎04-29-2022

Few things to check

1. Can you check if you any client script or UI policy on catalog task, that could hamper this?

2. Check UI policies that are built on catalog item, for which catalog task view is also checked as true

3. Check form layout for catalog task if form layout has "Variable editor" via configure form layout

4. Check below article
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0746732

5. Publish your workflow, do "cache.do" in app nav and checkout and see if variables shows up in the task slushbucket in the workflow

Best Regards
Aman Kumar

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Newbie86 · ‎04-29-2022

Aman,

I figured it out! The Global variable checkbox was hidden on the variable form. I was reading the application as Global thinking it it meant the variable was marked as global. Added the checkbox to the form and marked it. I went into the task on the workflow editor and added the variables there and they are now appearing on the SCTASK for the catalog item. I could not have done this without your help. I am marking this answer as correct. Thank you for your help!

Aman Kumar S · ‎04-29-2022

Glad to help 🙂

Best Regards
Aman Kumar