How do you incorporate a SLA in Catalog?

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ram2497
Tera Contributor

‎10-14-2018 08:14 AM

How do you incorporate a SLA in Catalog?

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Ajaykumar1
Tera Guru

‎10-14-2018 08:23 AM

Hi Ram,

Refer the link : How to apply Service Level Agreement to specific Service Catalog Items

Mark If Helpful/Correct

Regards,
Ajay

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Ajaykumar1
Tera Guru

‎10-14-2018 08:23 AM

Hi Ram,

Refer the link : How to apply Service Level Agreement to specific Service Catalog Items

Mark If Helpful/Correct

Regards,
Ajay

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SanjivMeher
Kilo Patron
Kilo Patron

‎10-14-2018 10:41 AM

We usually set SLA on sc_task table. Because Requested Item ultimately leads to tasks and each task cloud be assigned to different groups.

So every task created, based on the catalog item, run the SLA


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manjusha
Kilo Guru

‎10-14-2018 10:35 PM

Hi,

you can create sla for catlog item and catlog task.

see the OOTB sla .

check the conditions for  existing sla .

Mark correct and helpful based on impact.

Regards,

Manjusha Bangale

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