How does delegation work?

[DK41]

Hello ,

In Service -now we have an option to delegate a user.I would like to give an instance where i am facing an issue.

My Manager has a delegate so currently approval request will go to the manager as well as to the delegate . But the issue is if my managers employee status is L ( ie if he is on leave) the approval email has to go to the delegate but now if the employee status is L the user profile becomes inactive so no mail is getting triggered to the manager and neither to the delegate.

So i would like to know the code where the delegate receives a mail ( ex : approval email) if the manager is active

And also would like to know the suggestion to send a mail to delegate if the manager is inactive.

Hope i have made my self clear and hoping for a reply.

Thanks,
DK

[nandhini1]

Hi Daniel,

We are running into same scenario where an approver needs to delegate the approval request at that right moment which he hasn't pre-planned of being out-of-office (like out sick scenarios). Can you provide your script which will handle such scenarios?

Thanks for your help

[kungfuu72]

It's been a while since I've looked back at this, so I will need to check to see if our solution will solve your issue of unplanned out-of-office scenarios.

I'll dig it up here in the next few days and take a look at it again.

[arnabdash]

Hi Daniel,

Could you please detail your scripts.

Regards,

Arnab

[BhupeshG]

I have a quick query, can we have two or more delegates for a particular user ?