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03-20-2017 09:10 AM
How I can get the incident number from problem record, we attached incidents in problem table . so we have s report is that Incident we need to pull the report from prolem table , I have tried problem table but I cant get the any info. Could you please suggest me.
I have created new table from database view concept, I have tried but thatis not worked. and I written Where clause metthod that is not working.
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Problem Management

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03-20-2017 09:26 AM
The incidents in the related list of a problem are those records on the incident table where the Problem (problem_id) field is the value of the currently displayed problem record. If you want to know which incidents are related to a problem, you need to query the incident table. You can then group by the Problem field.

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03-20-2017 09:26 AM
The incidents in the related list of a problem are those records on the incident table where the Problem (problem_id) field is the value of the currently displayed problem record. If you want to know which incidents are related to a problem, you need to query the incident table. You can then group by the Problem field.
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03-20-2017 09:44 AM
Depending upon your reporting needs, you will want to include a filter condition that only looks are recently closed problem records, or open problem records by using the SHOW RELATED FIELDS, choosing problem ==>related fields, and then selecting date or active, etc.. You may also want to include fields from the problem record on your report using the [+] icon on the available fields and expand the problem record to add those fields to the report.
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03-21-2017 02:43 AM
Thanks lot Robert