How is Business Elapsed Percentage is calculated in Incident Record?

dasbiswa
Tera Expert

‎05-16-2016 05:03 AM

How is Business Elapsed Percentage is calculated in Incident Record?

0 Helpfuls
  • 3,188 Views
2 REPLIES 2

Travers M
Mega Guru

‎05-16-2016 05:28 AM

If you're using a schedule that defines work hours it uses only that time in its calculations.  


0 Helpfuls

Inactive_Us1474
Giga Guru

‎05-16-2016 05:37 AM

Hi,



The Business elapsed percentage is calculated on basis of the closed end date and created date of the incident.


It checks the difference between them and calculates the percentage and compares it with the SLA.



Thanks and Hope it helps..


0 Helpfuls