How is Business Elapsed Percentage is calculated in Incident Record?

dasbiswa · ‎05-16-2016

Travers M · ‎05-16-2016

If you're using a schedule that defines work hours it uses only that time in its calculations.

Inactive_Us1474 · ‎05-16-2016

Hi,

The Business elapsed percentage is calculated on basis of the closed end date and created date of the incident.

It checks the difference between them and calculates the percentage and compares it with the SLA.

Thanks and Hope it helps..