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Filter unwanted Out Of Office messages from Ticket Activity Stream

Hello Community! I have a requirement from a client to filter unwanted Out Of Office messages from the Ticket Activity Stream - the main focus is on the messages that are sent by the members of a fulfiller group. If they receive a notification that t...

SzTamas by Tera Contributor
  • 485 Views
  • 4 replies
  • 5 helpfuls

FIltering Report on Metric Instance

Hi All, I've created a metric definition to track sprint changes and built a report on it. Now, I need to filter the report to show only stories that belong to a specific assignment group. The issue is that I'm unable to dot walk to the ID field of t...

Nagashree5 by Tera Contributor
  • 392 Views
  • 2 replies
  • 0 helpfuls

Resolved! workflows

I have a requirement that, i have a table "XYZ" and have some fields. need to query that table and the query is active is true and active status date is today. and here the main task is i need to send the mail to the users for every 2 minutes  which ...

saikumarkak by Tera Contributor
  • 810 Views
  • 4 replies
  • 0 helpfuls

Resolved! Getting only one value instead of multiple values from script include

Hello,when i used background script i am getting multiple rows and at the same time when i used script include i am getting only one value instead of multiple values, and the field i used on the form is a list collector. script as follows: var relChg...

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Kumar147 by Tera Contributor
  • 858 Views
  • 6 replies
  • 0 helpfuls

Resolved! UI Macro not working

Hi,  can you any one help me , my ui macro is not working. <?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null"><img src='10on.png' stype='width:15%,height:15%' onclick="inc...

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Sironi by Kilo Sage
  • 1570 Views
  • 14 replies
  • 0 helpfuls

date type variable field is showing empty on the list view

I have created a variable type date field on catalog task table but on the list the date field shows emptyeven after filling the date on the form of the RITM How can I display that on the list viewcan anyone help me on this 

shruthij by Tera Contributor
  • 472 Views
  • 3 replies
  • 0 helpfuls

Logged in user for watchlist

We added a watchlist in the sc_req_item ticket_configuration. We wanted that only the logged in user will be the available choice. It works for admin users but for a specific user it doesn't. User has a write access for the watchlist field.adminnon-a...

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Microsoft teams integration with Incident module

Hello All,i want to integrate Microsoft teams with incident table without virtual agent and Provides agents the ability to initiate a Microsoft Teams chat with an employee from a ticket and then import the chat transcript back to the ticket as a comm...

checkbox

I have above requirement, Field is: Does one or more of the following functions best describe the AI system? (Select all that apply)Below are choices, that choices should be checkbox.How to make choices to checkbox?  

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vallabha180 by Tera Contributor
  • 279 Views
  • 1 replies
  • 0 helpfuls

Unable to generate vtb from sprint planning

Hi all,  I am in the process of testing Agile Development 2.0 on our development environment running Xanadu.  Everything works up unit I click "Start Sprint" at this point I am taken to the sprint tracking page and nothing is generated vtb wise.  All...

Dan74 by Tera Contributor
  • 352 Views
  • 1 replies
  • 0 helpfuls