We recently started to use Decision Tables.We have created a table to look at an employees department, and based on that assign a catalog task to the right teamWe have some departments that have a specialized Service Desk, so instead of those Onboard...
I have created a ML solution in PI ->Similarity Solution Where I want to match incident to knowledge articles. I used the below solution definition TableKnowledge [kb_knowledge]Similarity Fieldsshort_descriptionTable to compareIncident [incident]Fi...
Hi,I want to send a bell notification to assignment group users based on state and priority changes.Can anyone please help on this, It will be usefull. Thanks!
Hello Community. I have imported data by using intune integration in service now.data is loaded into staging table. I am trying to load data into target table for that I have used ETL process.but when I am trying to load all data it gives an error."E...
Hi,Customer Satisfaction1.How satisfied are you with the resolution of your case?→ Rating (1–5 stars)Promoter Score2.Was your issue resolved in a timely manner?1 (Very Dissatisfied) 2 (Dissatisfied)3 (Neutral)4 (Satisfied)5 (Very Satisfied)How to giv...
var gr = new GlideRecord('sys_user_grmember');// gr.addQuery('sys_id', 'd23bbe79ac1464186694751286d85f70');gr.addQuery('user.name','Beth Anglin');gr.query();gs.info(gr.getRowCount());while (gr.next()) { // gs.info(gr.group.name); var group = gr...
Hi, The query is regarding Ebonding Change Management . So we have to Ebond the Change Management. All the Changes are created via Record Producer at Client and Supplier. so You fill the basic minimum details in record producer and then a change is ...
I create one KB Article after that i need to submit the feeback like Helpful? Yes :No "when the user the click on YES then showing pop up Thank you for the feedback To get even better please provide additional details". Reason1.The article was to r...
One boubt regarding KB article from Service portal. When we open any KB article from service portal we have Helpful Yes and No.So if we click yes it sends the feedback and if we click NO the pop up opens and end user can submit the feedback. Any idea...
I am trying to restrict Approvals on service portal header menu to only show approvals for certain task records. I modified the SP header menu but when clicking on Approval it shows View All Approvals which is still showing all approvals. View All Ap...
My Requirement is like In Change form we can see Incidents Fixed by Change, And the Change type is Emergency , so I need to attach the P1,P2 Incidents, if P1,P2 incidents are not attached and other than that, like If P3,P4 are attached then I need to...
Hii Need help with a solution for Catalog Item. How to add hyperlink in catalog (checkbox field in catalog item) item.@Ankur Bawiskar
Hi everyone, I have an OOTB ACL for the 'sys_email_client_template' table. See below: This is restricting based on the role. I want to keep this ACL but also create a new one to restrict users so they are not able to see records when the table is 'sn...
Hi,I am not able to delete the record in asmt_metric table.Do we need to do with any ACL's if yes please let me know.Can anyone please help on this, It will be gratefullOOB ACL's:Thanks!
Hi,When we receive any emails in INC0001 form it is showing below image. so,How to expanding the width of the email context and removing the blanks(spacing) from both left and right?Do we need to increase in email template?Can anyone please help on t...
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