How is Business Elapsed Percentage is calculated in Incident Record?

dasbiswa
Tera Expert

How is Business Elapsed Percentage is calculated in Incident Record?

2 REPLIES 2

Travers M
Mega Guru

If you're using a schedule that defines work hours it uses only that time in its calculations.  


Inactive_Us1474
Giga Guru

Hi,



The Business elapsed percentage is calculated on basis of the closed end date and created date of the incident.


It checks the difference between them and calculates the percentage and compares it with the SLA.



Thanks and Hope it helps..