how many ways to create a incidents in snow and is it possible to create an incidents by using emails

[bat]

how many ways to create a incidents in snow and is it possible to create an incidents by using emails. Could you please explain and provide the best practises to me to proceed to learn the same. Thanks in advance.

[The SN Nerd]

There are a number of ways to Log incidents in ServiceNow.

Inbound email actions is one of those, which allows the creation of Incidents via email.

Technical Best Practices can be found on the ServiceNow Wiki, however the most up to date documentation is the Product Documentation | ServiceNow .

[bala_sn]

Nagarjuna,

You can create an incident in many ways

- User Interface

- Importing an XML/Excel etc and transforming the data

- SOAP/REST

- Record producer

- Emails

For more info on emails, check http://wiki.servicenow.com/index.php?title=Examples_of_Inbound_Email_Actions#gsc.tab=0

[bat]

Hi Bala,

Thanks for your information.

1) Inbound email means need to send a mails from one instance to another servicenow instance. am i right?

2) if am i right, could you please the share steps for inbound email configuration and share the one practical to me.

Regards,

Nagarjuna

[Chuck Tomasi]

Hi Nagarjuna,

Inbound email isn't just between ServiceNow instances, it is any inbound email (from a user running Outlook or Gmail, or a third party system generating an email message.)

Information on how they are configured can be found here:

Inbound email actions

Create an inbound email action  

Inbound email action examples