Need to hide "New" button from refrence look up window.

Ankit Upadhyay1
Tera Contributor

‎10-15-2015 03:14 AM

Whenever we search any content in a reference field in service catalog,A New button is displayed there, How to hide that "New" button from reference look up window?

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10 REPLIES 10

Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

‎10-15-2015 03:32 AM

Hi Ankit,



If you hit the magnifying glass to open the search reference field, example caller off the incident form you will see the the sys_users table.   If you right click the column heading as below you'll see List Controls...from there you can set roles for New, Edit, Filter or Link.


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rajesh73_k
Kilo Expert

‎10-15-2015 03:37 AM

Hi,



After clicking reference icon, you will get lookup values. There you go to list control and check the "omit new button".Omit New button.jpg


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Ankit Upadhyay1
Tera Contributor

‎10-15-2015 03:42 AM

Hi Pradeep/Rajesh,



Thanks for your response.
Is there any way to hide that button for everyone by scripting or while creating the variable.


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Pradeep Sharma
ServiceNow Employee
ServiceNow Employee
In response to Ankit Upadhyay1

‎10-15-2015 03:47 AM

New button is a global UI Action. I am not sure why you want to hide this for all the user though. Can you please elaborate further.


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