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How to Re-Trigger a flow designer for a stuck record

Hi community,  I have a requirement that due to some recent changes our flow designer is stucked. As per our flow designer, it was triggered whenver a RMA request is created on and then a Request Line is also created  and inside this Request Line -->...

Resolved! Approval Notification exclusions not working

I am trying to exclude a notification. I set up a secondary approval notification for a specific item, but I can't seem to exclude items from the normal approval notification. I added the following:    // Seems I should be able to put this logic in t...

Venjamin by Tera Contributor
  • 712 Views
  • 6 replies
  • 1 helpfuls

Resolved! I trying to update a record with Business rule but not working

Team,Using rest api explored I am posting a record in Incident form. After that I am running a business rule to update priority(updating impact and urgency) , assignment group fields etc.. But they are not updating. Please check below screenshots. Ki...

srinivasrao_0-1723040822154.png srinivasrao_2-1723041097920.png
srinivasrao by Tera Contributor
  • 658 Views
  • 8 replies
  • 0 helpfuls

Resolved! Adding watchlist catalog item varible ritm

I have requriement in add the watchlist catlog item variable in ritmFor example Caylog item variable isAdd user to the ritm filed- reference filedIf I selected one user in this filed after sumitting ritm in that ritm watchlist need to add that user n...

sakila by Tera Contributor
  • 988 Views
  • 7 replies
  • 2 helpfuls

Resolved! Is there an Assignment Rule log?

Is there an Assignment Rule log that I can use to determine which Assignment Rule set the Assignment Group on a Task?

GLewis5 by Tera Guru
  • 1610 Views
  • 3 replies
  • 1 helpfuls

SLA to restart when a case is assigned to a new assignment group

Hi all,I need to have the Incident response and resolution SLA´s to restart whenever an incident is assigned to a different Assignment Group. What is the best way to achieve this? Aletrnatively (not the preferred option) is there a way to calculate b...

FredericoA by Tera Contributor
  • 289 Views
  • 1 replies
  • 0 helpfuls