GlideDialogWindow.get().destroy(); not working in Agent Workspace

Hi , i used this function in UI Page, but GlideDialogWindow.get().destroy(); function not working in Agent Workspace. how to kill dialogue box when we click on Cancel button   UI PAge: HTML:  <g:dialog_buttons_ok_cancel ok="return validateComments()...

The Field changes in Activity Stream for RITM tickets creates duplicate record

Hi guys! Good day! Can someone please help me in finding the solution with our issue regarding our RITM records?Whenever we closed our RITM, it creates duplicate records of CLOSED COMPLETE State in the Activity Stream  I checked our flow and I can co...

Adding multiple SLA's

Hi all!Recently, a decision was made to apply new SLA times to our service catalog items. This means there are 100+ catalog items that now need a new SLA to be applied to them. What would be the best way to go about adding these SLA's? Do I add each ...

Client script to populate choices variable select Box

Hello, I created an include script making a GET API call and I would like to get the response and populate a select box variable from a service catalog, but I don't know exactly how to assemble this client script, it would be OnChange: My script Incl...

What do I need to do to connect Snow and PagerDuty?

What do I need to do to connect Snow and PagerDuty?I want to send a notification from PagerDuty about a ticket created in Snow. (Call on-call member)

Request to be visible to requestor and a particular group based on a field selected in catalog item

I'm creating a catalogue item, in that I'm having a Yes/No field named Confidential and when yes is selected then the request raised should be visible to requestor and a particular group. I tried with ACL but there is an ACL which is overriding it no...

Trigger approval through workflow script to a group which is present in a custom table

Hi All, I have a custom table called portfolio which contains a field approval group which refers to group table. Also i have a catalog item which has a variable (reference type) which refers to Portfolio table. So i want when i select any Portfolio ...

List Collector with all the values

Hi Everyone,How to pull the List Collector complete reference field table data into the right bucket by default.I want the entire table data needs to prepopulated in list collector variable to the customer when the form loads. Thanks

what is formatter and types of formatters,how to create process flow formatter for incident table

ITSM Success Dashboard 'Service Catalog'

I see on the ITSM Success Dashboard, under the 'Service Catalog' tab, we have a couple of metrics that I can't seem to find documentation on 'Catalog Item Best Practice Deviations''Catalog Item VA Render Type' Do we know what these two items are look...