How servicenow implementation is done in any organisation,what are steps to achieve it successfully?

[charith2]

Hi all,my question is How servicenow implementation is any organisation?what are the steps in this implementation?what features that organisation gets (ITSM) after the successful implementation?

[Liju John1]

ServiceNow Implementation Methodology (SIM)

SIM is our enhanced methodology used by ServiceNow Global Services and its partners to implement our products. SIM contains six stages that are applied adaptively, based on the type of engagement and/or the product(s) in scope. These stages are:

• Initiate Understand the customer, begin the preparation work, staff the delivery team, formal engagement kickoff
• Examine Workshops to understand process and platform needs
• Plan Finalize engagement timeline, refine configuration requirements (stories)
• Create Run Agile Scrum cycles to realize business objectives and value through rapid configuration and transparent reporting
• Transition UAT, training, customer support readiness, go-live, and post go-live support
• Close Formal engagement closure, internal feedback of lessons learned, and assessment of success

Implementation Best Practices

[charith2]

Can you please explain this process with a simple example,so that it can be easy forme to understand?

Thanks,

Regards

Vijay charith.

[bernyalvarado]

Hi charith, there a page in this community full of resources for a successful ServiceNow implementation. The page is called Champion Enablement

You can find it here:

Champions

Thanks,

Berny

[bernyalvarado]

Also, whenever starting with ServiceNow, is best to tag into expert resources that can lead you through the business transformation and required initial configuration to take the best advantage of a Service Oriented delivery through ServiceNow.

If you're interested, we at Volteo (www.volteo.com) will be more than happy to help you out through that journey. Feel free to reach me at balvarado@volteo.com if you will like to chat further in detail in how a ServiceNow implementation looks like and how we best can help you out.

I hope this helps

Thanks,

Berny