Hi
Please find the steps below to achieve this requirement:
1) Navigate to "View" module and create a new view as shown below:
Now Create a new View say call it as "Variable View" as shown below:
Save the form and scroll down to Related List named as "List" and click on New button and select the table against which you want to make this new View for. I have done ir for Requested Item Table , you select your Table Name here:
Click on New under Related List named as "List Elements" as shown below:
Note : For adding the variable, type in "variables.SYS_ID of the Variable":
Now if you want this to be done for just one Record Producer, where these variables need to be displayed, then I would suggest create a separate module and configure the same as below which will show these variables only for those Item you want and not to all the users unless they select it:
Module will look like below:
Result:
Hope this helps. Please mark the answer as correct/helpful based on impact.
Regards,
Shloke
Hi
Please find the steps below to achieve this requirement:
1) Navigate to "View" module and create a new view as shown below:
Now Create a new View say call it as "Variable View" as shown below:
Save the form and scroll down to Related List named as "List" and click on New button and select the table against which you want to make this new View for. I have done ir for Requested Item Table , you select your Table Name here:
Click on New under Related List named as "List Elements" as shown below:
Note : For adding the variable, type in "variables.SYS_ID of the Variable":
Now if you want this to be done for just one Record Producer, where these variables need to be displayed, then I would suggest create a separate module and configure the same as below which will show these variables only for those Item you want and not to all the users unless they select it:
Module will look like below:
Result:
Hope this helps. Please mark the answer as correct/helpful based on impact.
Regards,
Shloke
@shloke04 This is a great solution thank you 🙂
Would you have any ideas why I can see the variables without any issue (I'm an Admin) and my ITIL users cannot see them at all, obviously using the right view.
I put no restrictions on the view at all.
They can see the fields available in the column cog, but they don't show at all in the list view.
So this is what the ITIL user gets:
Then this is what I get, even though the settings are exactly the same as is the selected view
Please Note - these are NOT the impact and urgency fields ootb on the incident form, they are variables as we get what the customer thinks, before updating them in the ootb fields if we agree.
