How to access 'Business Elapsed Percentage from incident table in notification condition

[rez4]

I need to create a notification on incident table. it should triggers when Business Elapsed Percentage is at 75% and not sure how to get value of this field in the condition section.

[JP - Kyndryl · Accepted solution]

Hi Rez,

Look at the OOTB "Default SLA flow" in Flow Designer, that is firing events at 50%, 75% and breach time for the SLAs.

You can then set up your notifications based on these Events.

Regards.

JP