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05-26-2015 05:36 PM
I would like to add the "Role" field to the KB view page. Preferrably it would be up towards the top after "Last modified".
Article: KB0011508 Published: 2014-08-12 Last modified: 2014-09-25
The purpose of adding this field is to assist our Service Desk agents with knowing if a KB article is viewable to the end user community. This will help them determine if it would be helpful to send the user a link to the KB. We would not want to send a link to a page that it locked down to ITIL or some othe role.
Currently on Eureka. I am open to suggestions.
Solved! Go to Solution.
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05-26-2015 06:41 PM
Joseph,
You'll need to do some jelly editing and i think i found it in the following UI Macro kb_article_header.
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05-26-2015 06:41 PM
Joseph,
You'll need to do some jelly editing and i think i found it in the following UI Macro kb_article_header.
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05-27-2015 09:58 AM
Matt -
This worked brilliantly. Thank you!
-Joe
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03-17-2017 10:40 AM
I was hoping to see the edits to the macro so that I can apply them to my instance. Would you share them here?
Thanks!
-Jeff
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08-07-2019 10:45 AM
I know this is way old, but if you can share the code or if SN Vendor has considered adding this to the OOB tool, our Agents are clamoring for it.
