I have been asked to create a Business rule to all incidents to close, cancel or be resolved only when the assignment group and assigned to field are populated. However, on reviewing the environment, I see that this functionality is available in the ...
I have a requirement where the popup is to be triggered if a user attempts to implement a change before the planned start date/time, otherwise it continues as normal. I'm passing the current date/time into a script include to process, and return a tr...
I want to make a notification to @Community Alums name in additional comments, I get to know that there is OOB notification Activity Stream @Mention Email notification is available. Client requirement is, I need to remove all the OOTB message HTML.I ...
It is posible to have two Attach actions, one for Embedded the article and one for Embedded the link article? I tried to configure it this way, but it does not work
Hi, I want users who have created an template only those should be able to delete it. When they share it to any groups or users those users of groups should not be able to delete it. Any help is appreciated.Regards,Xion
I am looking for an email script that pulls all of the variables from the RITM's that are included in an Order Guide. The Order Guide name is Plan Build & Enrollment Request and it contains two catalog items that each have their own workflow on the s...
Hello Change Management Practitioners. Is it possible to have more than one standard change catalog in ServiceNow? We will be onboarding more service portfolios and would like to have a std chg catalog to each one of them.
I have staging table where the devices will be created first before it will go to the actual CMDB classes upon approval. However, there is a choice field called "Device State" and it holds 2 choices such as New & Existing. I'm trying to set the value...
I have staging table where the devices will be created first before it will go to the actual CMDB classes upon approval. However, there is a choice field called "Device State" and it holds 2 choices such as New & Existing. I'm trying to set the value...
I have staging table where the devices will be created first before it will go to the actual CMDB classes upon approval. However, there is a choice field called "Device State" and it holds 2 choices such as New & Existing. I'm trying to set the value...
For same user some of his surveys are not getting saved in ServiceNow. But state is updating as Complete. Responses are updating as -1/NA.Survey is designed in scoped application.When we try to replicate same issue in Test, then there it is working.
Hi,Please help me out On what basis we are creating the KB articles. because i have created a new portal based on the issue type i am going to populate the knowledge articles, here i want to understand how can figure out and how we are going to creat...
Hi All,I am using a servicenow Utah version.I want to build a chatbot that will pop up for engineers while he/she opens the incident in form view and start working on the ticket.Need suggestions on how to do the same?
HI,I have 1 requirement in Certificate and inventory Module.When i initiate the Cancel Renewal UI action. I need to bring the info message that, instead of cancelling the renewal do you need to revoke the certificate. If yes, then it should redirect ...
I have created a new change model and I am trying restrict it by using user critiera. I aded that user critieria in Not available tab but it is not working.
