How to hide approval comments
Hi,I would like to hide the comments where delegate is approver for that ticket but still it is showing the original approver name in approval history. Please help on this
Forum Posts
Which auto-closure rules are ootb for service catalog?
I see this article here: https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/service-catalog-management/reference/state-closure-request.html But I don't think this is in place for us. We have a new instance and I am building...
To restrict only change manager to select New button in the related list control
Hi All I have a requirement where i need to restrict only change manager to select the new button in the list control and it should be disable for all others.Its on the change task related list
Resolved! Open and close incident from Inbound Email Action
Hi there, I'm looking to open and close an Incident from an inbound email action, tried this with a business rule, but cannot get the incident to close and wondered what I'm missing: Is this the best way to achieve this?Many thank,Alex
how do create Featured Snippet in Service Portal
Hello Community! I'd like create a Featured Snippet in my Service Portal, can you help me? Thanks!
can we concatenate and auto populate the values to MRVS
im trying to auto populate the values based on the catalog item variable to MRVS, auto populate is working fine, can we concatenate the vales and pass to the MRVS.Eg: if i have two same applications and diff corresponding roles, i have to pass one ap...
Resolved! Related incidents in problem
Hello community! This is button was add customize, but I don't managed to find, can you help me? Click in add, after show a pop up and show button add all. In configurations of the button add I don't managed to find the incident_add_records.
Reports for Dashboard
(i) how can i extract list of all reports that linked to all Dashboards, created by our users/Admin?(ii) I extracted execution time for dashboards, however only able to get latest timestamp ran from last 4 months, the remaining were blank. What does ...
How to NOT move email attachments to target record?
Inbound email, when processed, will move the attachments to target record. I have a requirement for which I don't want system to move the attachment to target record i.e. once new email is processed and target record is generated, it should not move ...
In portal once i click on the incident it is not opening which means incident is not opened
Hi,In portal once I click on the incident it is not opening which means incident is not opened. In the below screenshot if i click on "My Open Incidents" If i click any incident it is not opening. Nothing is coming up if i click on any incident. T...
In Portal if i click on All tickets then click any tab it is redirecting to SP portal instead SBX
Hi,I have implemented a new Service portal suffix as SBX. under the same portal "All Tickets" if i click it it is redirecting to the below page. If i click on "All Tickets" if i click on any tab which is highlighted above screen then it is moving ...
Resolved! UI Policies
Hi , my requirement is In Problem Management if configuration item is *ANNIE-IBM make priority is high , achieve this by using UI Policy . I have tried , I am attatching the screenshot , please correct me where I am wrong
sn_chg_rest/change/standard/ API
Hi Team, Can you please help me to get working curl for sn_chg_rest/change/standard/{standard_change_template_id} API?I need to create standard change request by using Standart template through API
Resolved! Only past dates on catalog date variable
Hi All, On a catalog date variable i want to allow only past dates not today date or future date. how we can do using the UI polices.
In portal i want to change the color of the each catalog item to green how
Hi,In portal I want to change the color of the each catalog item to green, how can we configure?Any possibility to modify single place please suggest how can configure it? Thanks
