Hi, I need to add the below variable into the below table for a particular catalog item but it isn't available to dot walk to. Is there another way I can achieve this? Do I need to create a DB view and if so, what tables? sc_req_item: Need this v...
Need more details of this property - glide.xml.entity.whitelist How it works, and what should be the values.
We would like to build a flow action by ourselves to preview a catalog item within Catalog Builder just like how it was mentioned in the demonstration video on the documentation: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/produc...
Hey everyone, not sure if the forum is correct but I need help with reporting.Our company is still new to ServiceNow.In reports, I would love to create a report that shows us the average time the incidents/requests are created by the user.If the peak...
I am trying to create a Wiki-type knowledge article. this is the very first time, I am created can someone help me how to create these Wiki-type articles? or any pointers where I can find this information.
Hello, everyone,I'm doing the ITSM simulator. Can someone help me with this task? Can you give me the list of actions to complete the task? Thank you! As a change requester, I want certain fields and related lists copied to the new change request w...
Hi Community, I have this email script which is pulling affected products in the notification. var gr = new GlideRecord("m2m_kb_ci");gr.addQuery("kb_knowledge", current.sys_id);gr.query();while (gr.next()) {template.print(gr.getDisplayValue('cmdb_ci'...
Hello ServiceNow community,I'm working on a project to build an onboarding order guide for our Employee Center. I have a requirement to organize the catalog items triggered in the order guide into distinct sections such as:Access (with 3 catalog item...
I have a requirement to display / hide a variable in Multi Row Variableset on the basis of value of task's short description but I am not able to fetch it. I know we can fetch value of a variable in parent form using g_service_catalog.parent.getValu...
Hi All, Can someone please let me know the right syntax to pass the internal name of the variable using current.variables."internal_variable_name"My issue with this, var VarIntName = "type_of_computer"var VarValue = current.variables."VarIntName" // ...
Hi All, Using Flow Designer Actions, I am making REST API call to send details using JSON format.I have input type string variable in which I want to Requester For Details like Name, Location, Email and Manager. In the script section of input variabl...
Thanks for your help. I am trying to create an ACL or before query business rule that restricts the display of a record to a user based on the content of an entry in the record for the user. To display a record if the value of a field referencing a d...
what is the means of inbound and outbound email actions ,and what is the difference between the both
Thank you for your help. I am trying to accomplish a requirement to display a record in a custom table when the department name in the record is a partial match to the logged in user. An example would be as followsIf the department name in the record...
When navigating to "On-Call Schedules" and looking at the view of all On-Call schedules the HN IT Support Center group previously had text to inform users to contact them via Teams. However, that text seems to have disappeared and there is just a bla...
