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01-17-2022 12:41 PM
I have a group in ServiceNow. I can add one manager but need to add a second manager to receive the alerts and be able to view the group tickets.
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01-20-2022 01:18 PM
Hello
The reson being because the type you chode for manager2 was string and not reference You need to create reference field to user table
Thanks
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01-20-2022 12:21 PM
I added a new field type and called it manager2 and used the Group(sys_user_group) and I am still not seeing the magnifying glass to allow me to search. Manager2 is set up the same way as the Manager field.
This is the manager field (original)
and is shows on the form like this
I created the manager2 field with the same settings but I do not see the magnifying glass on the field.
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01-20-2022 01:18 PM
Hello
The reson being because the type you chode for manager2 was string and not reference You need to create reference field to user table
Thanks