How to add a second manager to a group?

Renata9
Tera Contributor

I have a group in ServiceNow. I can add one manager but need to add a second manager to receive the alerts and be able to view the group tickets.

1 ACCEPTED SOLUTION

Hello

The reson being because the type you chode for manager2 was string and not reference You need to create reference field to user table

 

Thanks

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6 REPLIES 6

Renata9
Tera Contributor

I added a new field type and called it manager2 and used the Group(sys_user_group) and I am still not seeing the magnifying glass to allow me to search. Manager2 is set up the same way as the Manager field.

This is the manager field (original)

find_real_file.png

and is shows on the form like this find_real_file.png

 

I created the manager2 fieldfind_real_file.png with the same settings but I do not see the magnifying glass on the field.

Hello

The reson being because the type you chode for manager2 was string and not reference You need to create reference field to user table

 

Thanks