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Worknotes from one task to another task

HI All,   I have a requirement where tasks get created parallel for a catalog item,  Req--> RITM--> Task 1,  Task 2  etc are created. Now when I complete task 1 and add comments, they should populate to task 2.  From Task 2 to Task 3 so on.        An...

rekschandu by Tera Contributor
  • 1719 Views
  • 3 replies
  • 0 helpfuls

No Matches found error

Hi All, I have a variable of type "lookup select box" which is displaying "No Matches found" error. I have made sure Look variable display is checked in.No ACL's restriction, cuz I have compared lower instance with prod (issue is in prod). Can any on...

taqdeer by Tera Contributor
  • 2472 Views
  • 6 replies
  • 0 helpfuls

Resolved! Update form field with catalog item variable input - Flow Designer

Hi everyone, I try to update the short description with the variable input (variable name is reason) from the req item via flow. I added a scripted part for the short_description field on the case form, here is my code: var shortDesc = current.short_...

depa by Tera Contributor
  • 1974 Views
  • 1 replies
  • 3 helpfuls

Is there a way to disable business rule in transform script ?

Hi All,  I want to disable some of the business rules while adding relationships data. I have used Run Business rule as false but it disabled all the business rule and i want some business to be enabled. So is there a way to disable some of the busin...

Dinesh9 by Giga Contributor
  • 1893 Views
  • 6 replies
  • 1 helpfuls

How to remove slash from encoded json object

Hi All, I created one custom UI page. I got bunch of key value pair data in my object( for example categories). In client script I am creating chart using highchart. I need to pass the object to client script to get chart, but I am getting error whil...

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Raju Lakkam by Mega Contributor
  • 18476 Views
  • 3 replies
  • 0 helpfuls

Resolved! How are knowledge workflows triggered?

"Knowledge - Approval Publish" workflow does not have any conditions specified but appears to be running since the approvers in this workflow have been added/edited and are engaged when a knowledge document to set to publish by the author.  What is t...

FredrikT by Tera Guru
  • 2845 Views
  • 3 replies
  • 2 helpfuls

Resolved! Exclude some groups from SLA notification

We have a requirement to exclude some Assignment Groups from receiving SLA warning and SLA breach notification.Not all groups here have SLA defined so we need to exclude those from receiving the notifications.Tried with this condition in the "When to...

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Edit Embedded List View and Make Fields Mandatory

We want to provide a user friendly UI to create implementation task (custom object) on change record. So far, we are happy about the embedded list layout and function, and user can easily document the implementation task. However, when the task needs...

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Jane Z by Tera Contributor
  • 2172 Views
  • 4 replies
  • 0 helpfuls

field is available in form design but not in form layout

Hello Everyone, I am facing weird situation where in dev instance field is available in form design and form layout. But where as in test and production it is visible in form design but not in form layout.  What could be the reason for the same.

Anmol Neb1 by Kilo Contributor
  • 1973 Views
  • 5 replies
  • 0 helpfuls