Resolved! How do you get to "On Hold" in the Incident ticket?
How do you get to "On Hold" in the Incident ticket?
Forum Posts
Resolved! approvals for users on vacation
users who are on vacation do not setup delegates. how do we secure approvals for them when they are on vacation? i am looking for best practices for this known process related issue.
Resolved! Auto Numbers with a date prefix
Hi, We want to to auto-numbering on a certain table with a date prefix but I am a bit stuck... I can't find anyone who has posted this in the past on this community but I do know the solution exists... Any idea anyone?
storing "Mobile App" as a CMDB CI Class
does anyone have an approach to storing their mobile apps within the CMDB?what CI Class is it?I think it may be much like desktop software , because it is distributed to the users It brings an interesting angle to CMDB and how we should approach this...
Workflow shows state Published(Checked out by). What does that mean?
I have checked out my workflow and now it shows like this. What does it mean? Also I am not getting any options like in the other workflows.
Resolved! Copy values from parent to Child incident
Hi Experts,On creating a child incident using the 'New' UI action in the incident related lists, I want the child to have some fields like Description, Short Description, etc copied from its parent record. I see there an OOTB UI action, but not sure ...
REQ and RITM status
As I submit the request REQXXXXX is created with Approval and request state field which is in APPROVED state RITMXXXX is created in Requested Item. Requirement-User want as the REQ is created Approval field should be 'Requested' and Request state sh...
Resolved! How to Auto populate multiple values on Multi line text variable based on selection on other field
Hello Team, I'm creating new catalog item where i'm creating a variable's Applicationconfiguration itemused for environment Here I'm trying to populate values 'used for environment' variable, based on selection on configuration item, I have selecte...
Resolved! Redirecting obsolete catalog item to new URL?
We've superceded a catalog item (record producer) with a newer version. As we have the older URL embedded in various documentation, is there any way to redirect the older URL directly to the newer one, without the user having to stop on the older pa...
Resolved! email.addAddress() is not working for scoped application
We are trying to use email.addAddress() method for adding "Receive a Copy" field in CC of email notification. When i use static value in cc like below format, emails are sending to CC: email.addAddress("CC", 'test@gmail.com"); Whereas if i use dynami...
Need to restrict user to edit user table records excepts some fields.
Hi All, I have a requirement to give access to one group who can edit only two fields of user table. I created one role and i created two wrote ACL's which will give access to write this two fields. As user module will be available after user_admin...
Resolved! Add hyperlink to form and open excel file on clicking it
Hello All, I have an excel file. I need to have a hyperlink in the form. On clicking that hyperlink, that excel file should be opened. I searched on community and found varying answers related to this but couldn't get a clear idea as to what has to b...
Resolved! On load client script for applying Change template not working through Related lists
Hello , I have created a template and have applied an 'on load' client script, which when a new change form is loaded the template is applied , My 2 additional requirements are 1. CRs created from any related list (ex: parent RITM), template is n...
Resolved! Can we add a ppt., as Knowledge Article?
Hi, Can we add a ppt., as Knowledge Article? I have a ppt to add, that should be visible to ITIL users. Thanks, Vaishnavi
Resolved! Dashboard or report to show ticket count based on number days to resolve the ticket
Hi, Im looking to create a report to show an Resolution trend like how many tickets were resolved the sameday, how many tickets were resolved in 3 days and so on.
| User | Count |
|---|---|
| 29 | |
| 18 | |
| 17 | |
| 10 | |
| 8 |
