Resolved! what is repair SLA?
what is repair SLA?
Forum Posts
Resolved! How to Hide Attachment icon
Hi, if Knowledge Base is IT then only display attachment icon, other wise except IT icon should not visible to any other Knowledge base records...
Resolved! Having an issue mapping a Variable to a Field within Record Producer
I have a variable I am trying to map to a field within the Record Producer. I have been able to map all of the fields except for one. I have been able to successfully map Caller, Requested by Date, and Short Description with no issues. I do not under...
Resolved! Only some Fields visible by the User, but Admin can see the whole form..
Hi, I have created a custom app and gave a permission to ITIL users. But still they cant see the form completely. I double checked the ACL permissions, every thing looks good. I don't know what i am missing. I impersonated and checked, the form look...
Checking if a Date/Time field is empty in a client script
Hi All, I have created a new field on the task_sla table called "Actual Breach Time". I am trying to create a client script that sets the actual breached time field when the stage field changes to breached. This is what I have so far: It works when...
Resolved! Email ignored by 'Ignore sender' filter
Hi guys When I get this message i email-log for a received email (the mail is received-ignored):"Email ignored by 'Ignore sender' filter" What is then wrong...? We haven't set up any emails filters except for those OOB i SN. Thanks! Soren
How to represent cloud in the CMDB
Our department is beginning to use cloud services from Amazon (AWS), Microsoft (Azure) and Google (GCP). Our department's role is both as a consumer running applications on these cloud platforms and also as a broker giving other departments in the Un...
How to check whether first name and last name entered on the form already exist or not ?
Hi experts, I have two fields on the form, first name and last name and I have a back end table in which all user attributes are present including first name and last name.Once the user enters first name and last name I would like check whether combi...
Report on number of tasks a user updated today
I have a request that I'm not so sure I can accommodate given the circumstances. I know in SN that the updated by field only retains the last update but I have a request to get a report that shows how many tasks a user updated in a day. I was t...
Client Script onSubmit Popup Messge
Hello Community, I have a popup message in Client Script, The message is happening on Field Change, however I also need to popup when a certain value is selected. How can I add in the additional condition into this script? function onSubmit() { var f...
Attachment causing additional comments
When we add an attachment to an incident it is being adding a comment to the incident with a link to the incident. What is causing this to happen as we need to be able to add attachments and not have a comment added?
Resolved! How to create a GlideRecord Query for NOT STARTSWITH
Hello We are on Jakarta. I have a need to filter out IP address which starts with 172.How can I add to my query? Any help on syntax would greatly appreciated. rec.addQuery('ip_address', 'STARTSWITH','172.'); ( I want to add query like this but with...
Resolved! How to find history of a scheduled report?
I have a scheduled report that sends the report file to a group email address. Where can I find the report log or history of when the report ran, what was sent, and any related activities?
knowledge article not showing in serviceportal
We have a knowledge article that is not showing in the ServicePortal. The article in in the "general" category, but does not appear in that category (only 2 other articles in the category and they show just fine) in the ServicePortal, and cannot fi...
Resolved! Append field to short description on requested items
I have had a request to see if we can append the short description of one of our request forms in the Service Catalog with the value of one of the fields. It's so that when the user requests software, the name shows in the short description (and as s...