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Resolved! Popular Items to be displayed based on selection

Hi All, I have this req: "I would like to be able to determine what catalog items are shown under popular items to ensure that users can easily find what they need." I have done below on "SC Category Page" widget by creating its clone. 1) Below HTML ...

Resolved! Create New change is not Working and Showing Blank White Page

Hi All, Hope you're doing well.I have been recently facing an issue with Create New Change which leads to a Blank White page.Going into All and then clicking on the New on the header works fine. This is only observed with Change Module. The URL it ha...

SanaPR by Giga Guru
  • 1716 Views
  • 5 replies
  • 1 helpfuls

Found a local update that is newer than this one

Hi everyone, I have moved an update set from dev to test, while performing preview it shows an error states "Found a local update that is newer than this one" and i have found out the other update set which conflicts mine when i compared current vers...

suuriya by Tera Contributor
  • 1621 Views
  • 2 replies
  • 0 helpfuls

Resolved! Validate single line text variable on catalog item

Hi Team, I have single line text variable on the form. User have to enter only numbers starting with 00 always, if they enter alphanumeric values or alphabets then we should not allow user to submit request. Fox Example, if they enter 00asdf34 on the...

Gowtham29 by Tera Expert
  • 2982 Views
  • 4 replies
  • 5 helpfuls

Incident Close Notes and Code - where are they?

Hi All,I've been banging my head against the wall for the last few hours trying to figure this out.I've got a form for Incidents with a script (i think it's a default one) which shows the closure information fields hen the incident state is set to "c...

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tomcamish by Kilo Contributor
  • 5845 Views
  • 4 replies
  • 2 helpfuls

Resolved! Email Notification getting Triggered Twice

Hello All I have one Catalog Item. once all the approvals and Task getting finished, we use to send an email notification. The same email notification is getting triggered twice. we have email scripts, notification, event used for this process. Any H...

Amey3 by Giga Expert
  • 3310 Views
  • 11 replies
  • 7 helpfuls

Resolved! How to Clear the Field Value using UI Action??

Hi All, We have button(Reschedule Change) -- When we click on " Reschedule change" button -- There is a Mandatory field to fill " Reschedule a reasons (dropdown field with the choices) ". Requirement :   If a change is rescheduled multiple times, Is ...

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Cherith by Kilo Expert
  • 1687 Views
  • 1 replies
  • 0 helpfuls

Resolved! Calculate Duration field(in days, hours, minutes,seconds)

Hi All,  I have requirement where I have to calculate duration field (in days, hours, minutes,seconds)based on schedule(9-5, everyday). My script is not working and is given below : durationUpdate(); function durationUpdate(){ var task = new GlideRec...

Flow Designer maximum actions and performance

Hi All, I have couple of questions regarding flow designer after reading the following in a snow article "By default, flows can have no more than 50 actions. To change the default behavior, increase the value of the sn_flow_designer.max_actions syste...

ShAn21 by Tera Guru
  • 5147 Views
  • 3 replies
  • 5 helpfuls

Resolved! Need to add default subject to Quick message on change record

Hi Team,   Is it possible to add default subject line to Quick message email template? on change request record. I have seen there is no option to add/modify email subject to quick messages. Can you please guide me how can i achive this?   Thanks, Kh...

What SLAs are you using for Incident Management?

Out of the box, ServiceNow comes with the following predefined SLAs.Priority 1 - Critical = 8 hour resolutionPriority 2 - High = 24 work hour resolutionPriority 3 - Moderate = 3 business days resolutionPriority 4 - Low = 5 business days resolutionI'm...

Resolved! Accessing Multi-Row Variable Set value in Client Script.

Hi all, I got a requirement to add the total hours of each row in a Multi-Row Variable Set(MRVS) and compute it and set it to a another variable outside of the MRVS at the client side(preferably an OnChange). After I click Add for multiple days and ...

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ajx by Tera Guru
  • 4367 Views
  • 3 replies
  • 0 helpfuls