Scenario- On incident form when Reassignment Count is greater than 3 then a notification 'High assigned to count' should be triggered to the manger of assignment group. When this notification is triggered first time, this notification should be dis...
I know the name of the probe that is suppose to populate the CMDB: Windows - OS Information / Win32_ComputerSystem.UserNameBut this has never worked. I check the other post and I have computers with the "In Use" state, so that's not it.I am wonde...
Hi , Need some help to setup a report to find the Turn around time of Incidents without Performance Analytics Turn around time = Issue resolved time - Issue open time Thanks in advance ! Kind regards, Sandeep K.
Please I need help on how to make all fields read only on Request Record once an item is closed. State should still be editable for admin. Client do want to use scripting to achieve this. I tried to use UI Policy and ACL but no luck. Can someone help...
How to add a hyperlink in a clickable format in the Show display message. Recommended steps if any. 1) Created a macro variable in catalog form. 2) UI Macro - > within <div> ....text.... <a href="https:// ......."target="blank" </div> Click here </...
What is the test step of ATF that I can set timeout, like below? There were some test steps that I couldn't set a timeout, so I'm curious about the difference between what I can and cannot do. Thanks,
Hi All, I want to turn off the notifications to all the users by default in servicenow. Users can turn it on later if they need. Could anyone please help me with this. Please note that I can't turn off the notification engine.
Hi, How to resolve this error? amb.ServerConnection [ERROR] Connection broken
Hi Team, We have a requirement, when if someone order an item using service portal and it got rejected by the approver, then the requester can edit the same form from service portal to resubmit it for approval, instead of creating a new for the same....
I have one catalog item. in that catalog item variables I need one variable name "choose Year" This Choose Year Variable, have 3 options such as year 2021, year 2022, year 2023 along with none option with as default choice. How can we achieve this. f...
Hi How to find "Custom tables in ServiceNow" can any explain one explain me the Navigation steps. Regards
So, we've noticed an issue where, when creating an incident, if the state field is changed before the form is submitted/saved, the SLA timer doesn't actually start. Meaning we have had P2's technically breach the SLA, but reporting shows that it's ac...
Hi There, What is the difference between the "parent" field in core_company vs. company_account for the same company? Thank you!Anna Tchoudnovska Product Owner at IT Glue
How Business elapsed time and Business elapsed percentage are calculated for the Task SLA? We currently have 4 notifications send at 25%, 50%, 95% and 105% of the SLA Duration, but after the 105% time passed, the Business elapsed time and percentage...
Hi, I would like to create a report where I can find all Requested items that are Closed (Closed complete) but the associated Catalog Tasks are still open. How can I create a report for this in ServiceNow? Thank you, Preet
