How to add attachments while sending out an email notification?

[Vandana M V]

Hi,

I used the below script in a business rule to add a static attachment along with one of the email notification.

(function executeRule(current, previous /*null when async*/ ) {// Add your code here

var grSysAtt = new GlideRecord('sys_attachment');

grSysAtt.get('ab1fc95cdbaf101082f21780399619ff'); //mention your attachment sys_id

var content = new GlideSysAttachment().getContentStream(grSysAtt.sys_id);

new GlideSysAttachment().writeContentStream(current, grSysAtt.getValue('file_name'), grSysAtt.getValue('content_type'), content);

})

(current, previous);

The script is working fine, but the attachment is not being sent along with the email notification.

Currently the target table in BR is sys_email, on which its not working but when I gave the table as sys_email_logs, the attachment was correctly attached to the log during testing. Please help me to find why exactly is this BR not working on sys_email table.

Regards,

Vandana M V

[SanjivMeher]

Is this BR on the sys_email table?

Why dont you just copy the attachment to the email?

Below article can help

https://www.servicenow.com/community/itsm-articles/copy-attachments-to-email-client-template/ta-p/23...

[Vandana M V]

Hi Sanjiv,

Thank you for the response. I have used the same code mentioned in the community link which you mentioned as well. But on sys_email table it does not work.

Regards,

Vandana M V