How to add catalog item name in sc_request form

[sriram35]

Hi All,

I want to add the catalog item name field in the sc_request form. I have tried but it is not working. Can anyone give me a solution?

[Mark Roethof]

Hi there,

Can you share what you tried and didn't work?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Tanaji Patil]

I don't think it's possible to add dot walked field (or any other OOTB way) to have catalog item shown or on sc_request form.
Another thing to keep in mind is there could be multiple requested items under a single request (i.e. sc_request).

If you only have one RITM under sc_request then create a new reference field on sc_request table and using a BR on sc_req_item table set this field value to be same as item field on RITM.

-Tanaji
Please mark reply correct/helpful if applicable

[Tanaji Patil]

You can also do it for multiple RITMs but then you need a list field.

-Tanaji
Please mark response correct/helpful if applicable

[Mark Roethof]

You could update the Request short_description through your Requested Item workflow with a Run Script utility or a Business Rule which runs on insert of every Requested Item to update the Request short description. Have you tried that already? Obviously this would only work fine if you only have 1 Requested Item on the Request.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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