How to add cc in the response

[Shyna1]

Hello,

Can someone help me how to add cc in the response mail to servicenow .

I have an mail script which forms a link like below:

var link = 'mailto:'+ emailAddress +'?subject= Re:' + number +  ' - verify res&body=Resolved' + email.watermark;

This will open up a mail in the outlook with to as servicenow instance , and the user who got the initial email to respond will be the one who will send the mail , but in the response mail I want user's supervisor as cc .

Any leads on this is highly appreciated.

[Peter Bodelier · Accepted solution]

Hi Shina,

You can do it like this:
var link = 'mailto:'+ emailAddress +'?cc=' + ccAddress + '&subject= Re:' + number +  ' - verify res&body=Resolved' + email.watermark;