How to add column fields in List view - In Portal

chanikya · ‎04-10-2018

Hi,

How to add more columns here -closed date, Created By, Opened By

Robert Webb1 · ‎04-10-2018

Hey Chanikya,

There is no Mobile view by default for the sc_req_item table and so you have to create one using the steps below:

Steps to add mobile list view

Go to System UI -> Views
Find the Mobile view
On the lists tab add the sc_req_item table
Open the new sc_req_item sys_ui_list record
Add the elements and their position as you would like them to appear.

There is no Mobile view by default for sc_req_item and so it uses the task one.

Hope this helps!

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Randall Arnold · ‎02-07-2020

I became very excited when I saw this (learned something new) but unfortunately the form that pops up to be edited doesn't match the one I'm viewing...

Abdul Khan4 · ‎04-10-2018

Login to ServiceNow as Admin and go to list view for Requested Item Table. Select view as default or Portal. See image marked 1 below. Right click on Menu header and click on configure -> List Layout. Image (Mark 2) and select required fields.

chanikya · ‎04-10-2018

Hi,

i have followed your steps but it is not working here, can you suggest me another way please

Abdul Khan4 · ‎04-10-2018

Did you check the View? List view and Portal view must be same.

Abdul Khan4 · ‎04-10-2018

Are you doing this for your personal instance? If yes, you can share the URL and password. I will fix it quickly.