How to add column fields in List view - In Portal

chanikya · ‎04-10-2018

Hi,

How to add more columns here -closed date, Created By, Opened By

Robert Webb1 · ‎04-10-2018

Hey Chanikya,

There is no Mobile view by default for the sc_req_item table and so you have to create one using the steps below:

Steps to add mobile list view

Go to System UI -> Views
Find the Mobile view
On the lists tab add the sc_req_item table
Open the new sc_req_item sys_ui_list record
Add the elements and their position as you would like them to appear.

There is no Mobile view by default for sc_req_item and so it uses the task one.

Hope this helps!

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Byron Plant · ‎12-10-2021

Hi @Robert Webb and @Abdul Khan I need your help for the same scenario but the column I need to add is the APPROVER of the RITM.

We need to display the approver name on Service Portal so that users without roles know who they need to contact in order for the ticket to be approved.

Can you help me how to do that please?