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How to add columns to the Change Schedules?

JLeong
Mega Sage

Hi All,

We're upgrading to London soon, and we need to change or add columns to the Change Schedule chart. Instead of showing the Configuration Item and Duration, we would like to replace it with the TItle and  Assignment Group.

find_real_file.png

Thank you in advance.

 

Regards,

Jocelyn

 

 

1 ACCEPTED SOLUTION

JLeong
Mega Sage

Hi Sachin,

Thanks for the email, but that's not the column I was referring. 

As per ServiceNow, in order to customize the page, you need to customize the following scripts

1. UI page - sys_id=a4fac4c7c3310300b6dcdfdc64d3aef8
2. UI script -Sysy_id=01109679d7e01300532c24837e6103c2
3. UI script -sys_id=6ff41e3ac31303009f93dfdc64d3aebb

View solution in original post

50 REPLIES 50

Then you need to fill the data, this had to be done in: ui script "sn_chg_soc.data"

around line 58

this will change it from undefined to "empty" if you have not configured the field in the chg_soc_definition.

Please navigate to chg_soc_definition.LIST table and find your change schedule record.

Open your record and add,remove columns in Left Column, Right Column fields.

did this help you?

Thanks guys.  I have not had a chance to try yet.  Pulled on another project.  But when I tried to update the sn_chg_soc.data ui I keep getting an error.  It does not like me trying to add short_description under the config_item: record.cmdb_ci? record.cmdb_ci.display_value : ""

I think I see the issue, perhaps forgot the komma. as for yr reference, I used the name "short_desc" in the sn_chg_soc.change_soc

config_item: record.cmdb_ci ? record.cmdb_ci.display_value : "",
short_desc: record.short_description ? record.short_description.display_value : "",

Thanks Peter!  I will try that.

Hi Peter and All,

Finally getting back to this.  Sorry for the delay. I tried to add this statement before and after the config_item statement.  Neither worked.  Still displays "undefined".  Any suggestions most appreciate it.  Thanks

var recordEvent = {
id: record.sys_id ? record.sys_id.value : "",
text: record.number ? record.number.display_value : "",
number: record.number ? record.number.display_value : "",
chg_soc_def: chgSocDef.sys_id.value,
short_desc: record.short_description ? record.short_description.display_value : "",
config_item: record.cmdb_ci ? record.cmdb_ci.display_value : "",
start_date: startDate,
end_date: endDate,
dur_display: durationFormatter.buildDurationDisplay(startDate, endDate),
order: 0,
progress: 0,
table: record.sys_class_name ? record.sys_class_name.value : chgSocDef.table_name.value,
left_fields: buildFields(record, chgSocDef.popover_left_col_fields.value, tableMeta),
right_fields: buildFields(record, chgSocDef.popover_right_col_fields.value, tableMeta),
record: record,
blackout_spans: [],
maint_spans: [],
sys_id: record.sys_id ? record.sys_id.value : "",
__visible: true