How to add preview this record?

kevwatson
Giga Contributor

I would like to add the "preview this record" to Incident, Change and Request Item on the Related Records tab on a RITM.  As you will see from the screen shot we've had a number of references to this tab from what you get OOB.  However I'd like the "preview this record" against all reference fields but struggling to see how you add this.

1 ACCEPTED SOLUTION

Anurag Tripathi
Mega Patron
Mega Patron

Hi,

I might be missing something, but the preview record is available oob on all reference fields. When you select a record after that you can just hover on the i icon and preview the record. 

-Anurag

-Anurag

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6 REPLIES 6

I think I resolved the issue.  On the Catalog Task (sc_task) form, we were using the Request.Requested for.  When I updated to use the Request item.Request for instead, we get a field with a preview.

Alex D Great
Tera Contributor

Add readonly_clickthrough=true on attributes in dictionary...

right click on label -> Configure dictionary -> advanced view -> then add 'readonly_clickthrough=true' -> save