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08-15-2019 01:23 AM
I would like to add the "preview this record" to Incident, Change and Request Item on the Related Records tab on a RITM. As you will see from the screen shot we've had a number of references to this tab from what you get OOB. However I'd like the "preview this record" against all reference fields but struggling to see how you add this.
Solved! Go to Solution.
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08-15-2019 01:30 AM
Hi,
I might be missing something, but the preview record is available oob on all reference fields. When you select a record after that you can just hover on the i icon and preview the record.
-Anurag
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02-02-2022 10:56 AM
I think I resolved the issue. On the Catalog Task (sc_task) form, we were using the Request.Requested for. When I updated to use the Request item.Request for instead, we get a field with a preview.
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06-02-2022 02:34 AM
Add readonly_clickthrough=true on attributes in dictionary...
right click on label -> Configure dictionary -> advanced view -> then add 'readonly_clickthrough=true' -> save