what is sys_history_line will contain?
what is the purpose of sys_history_line
Forum Posts
Resolved! "Get Help" Permission Denied in Service Portal
We have just upgraded from Express. I have enabled the Service Portal. Everything seems to be working, however when I click on "Get Help" I get the attached page saying "You do not have permission to see this category". Click here for the image I've ...
Best method to check for duplicate requests?
Too many requesters' are all requesting toner even though their is already an existing request for that very same request. Presently in our Service Catalog Item (for Toner) we are using the "workflow" for the flow of the request. I'm unsure if I want...
Chat Bot integration with SNOW
Hi Team,I am working on two enhancement with integration of SNOW and Chat bot1. W need to store the chat history of the session in SNOW tables and required for reports 2.To create the incident based on the Chatbot details ?Any suggestion what would b...
Resolved! Business rule to set RITM state to "Closed Incomplete" when Catalog task is set to "Closed Incomplete"
Hi, I have a catalog task associated with the Catalog item. If the catalog task state is set to "Closed Incomplete" or "Closed Skipped", I want to update the same to RITM state as well. I have writtten a business rule to accomplish this. Problem is, ...
Resolved! How to prevent duplicate entries in List Collector Reference Variable in a Catalog Item?
Hey guys, I made a catalog item which is as follows. I added two List Collector Reference Variables. One for Add Users called "Select Users to Add" and one for Remove Users. My goal is to make it such that when a someone fills out the form and select...
Resolved! Auto-Enable Toggle Template Bar
Hello, Anyone aware if there is any way of “globally” set the Toggle Template Bar to be auto-enable for all users across specific module/table in ServiceNow? Thank you KR Josh
How is Guided Tour Designer access granted
Hello, I have a technical writer and a content specialist who need access to build Guided Tours for my office. So far it looks like only the admin role grants access to the designer (this appears to be the case in Kingston, at least), and these fol...
Push notifications stuck in 'Pending' status
Hello, I have been trying to configure push notifications to be sent from our demo instance, but unfortunately they all get stuck in 'Pending'. The relevant Push Notification plugins are activated and the glide.push properties are also configured. Th...
Resolved! How to add flag icon in field control ?
Hi Team, Could you please provide me the solution for below requirement. How to add flag icon in field control . for example : User is india --display india flag user is USA -- display USA flag. Through ui macros .Could you please provide me th...
Resolved! explain these three things in SLA?
can someone please explain these things? retroactive start? retroactive pause ? when to cancel? set start to?
Resolved! Unable to add rows in embedded list
I have access to cmdb table but how I can add a row here in embedded list like thisFor some records it is allowing to add and for some records it is not.Please help me out.....
Resolved! How do you autofill and concatenate location table field values in a record producer for a user?
Does anyone know how to script this? Been at it for a while and can't figure it out. Currently on the sys_user table there is a location reference field. This field has a 3 digit location ID. Upon clicking the info button next to this field, it redir...
ServiceNow integration with InsightVM
Hi Folks ,Good Day !Could somebody please let me know if someone has performed service now integration with InsghtVM ?If yes, is there any specific requirement needed at servicenow end to perform this integration. I was going through article publishe...
Resolved! Cloning Best Practice?
Can anyone refer me to some best practices/examples/ or videos of cloning in ServiceNow? I do not see a lot on the Product Documentation and want to know more about cloning. Thanks all
