Hi Gang, I have been trolling through community posts in regards to achieving this.I found one but it has not quite worked for me as it it is quite specific to the users needs.I need something a bit more generic to target a wider range of record typ...
We need to do a bi-directional integration between ServiceNow and HP Service Manager 9(SM 9) for incident management. Does any one have some information on the procedure to be followed? Which web service needs to be used? Also apart from incident fie...
Need help with adding a cancelled condition to an Approval User activity. I have the completed the following 3 steps but the workflow is not progressing to the Set Values activity even when the Approval User activity has a result of 'cancelled'.1. Cr...
Hello, We have an issue with the incidents view - default view. From where we can define a concrete view for all of the system users?
I have a requirement like all software assignment group incidents have to assign to network group only by the network group members.How to achieve this?Regards,Gokulraj S
Hi All,I have observed that Standard Changes do not have Copy Change button/ feature in Helsinki version.For Normal and Emergency Change, Copy change is available and works as expected.Can anyone please tell me why ServiceNow have not provided Copy c...
Hi,Any one pls tell me the difference between 'catalog task' and 'task' tables,is both are same?
Hello,How to add related search result to catalog task form as we can see the related search result on incident form.I tried to add by going to form design of catalog task and added contextual search result(formatter) but it is not showing can any bo...
HI All,I have to hide a container in service catalog. I can hide the variables in service catalog but unable to hide the containers.Has anyone done this kind of requirement. I tried through UI policies. I have attached a sample for the same.Kind rega...
HiI need to check if an attachment has been updated to the record. on the basis of that i need to Run some function.Can this be possible?The skeleton can be like this: if(an attacment added){ yes(); else No(); I thought of a soultion to write an...
I am curious to know how a CI which is discovered through discovery creates an asset. Is there any business rule or something? Which classes of CIs are classified as assets?Can I do some customizations that allow certain CI classes to create assets? ...
Let's say you have a physical server in your data center that's the Microsoft Exchange server. The company decides to move away from on-premise Exchange and the server is completely wiped of all applications and operating system. The CI should be mar...
I am in the process of implementing the Release V2 module and I need to be able to relate number of change records to a release. In the previous release that link was there but in the new module it appears it can only link to one release record. ...
Hi,How to create the Database view of Incident and CI Relationship table. we have to see the parent CI of the particular CI which we selected while creating the Incident.Please help.Thanks in advance,Naveena
As per ServiceNow, if the Impact is set as '3- Low' and Urgency as '1- High', the priority should be autopopulated by '3- Moderate'. PFB the screenshot of the same : But, after applying the template, the Impact and Urgency, be the same, the priority...
