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How to initiate Servicenow to box Integration

Hello Experts,   We have requirement to send a document from servicenow to BOX tool. in order to perform REST integration we need endpoint of box tool. when we check in developer.box.com portal some generic APIs are showing for Upload/Download/Create...

Applying SLA to the Catalog Tasks

Hi All,I am having a requirement, where we are having a condition which says "if a particular template (A) is selected then there would be 10 Catalog tasks else there will be 15 Catalog Tasks". I have already created this in the workflow using 'IF' A...

Angshuman3 by Mega Guru
  • 1961 Views
  • 4 replies
  • 1 helpfuls

How can I check that the Current Time is after a Specific Time?

I need to set a flag field based on the time that an Incident is raised. I need to compare the current time with specific time, depending on the client.  For example, if the Created time is after 18:00 set the flag to TRUE.  What would be the syntax ...

simonbourne by Kilo Contributor
  • 2145 Views
  • 2 replies
  • 3 helpfuls

solving an Application Cross-Scope Access problem

Sometimes working with scoped apps gives me a headache. My broad problem is that I frequently have to employ guesswork to solve cross scope access issues, and I find the documentation for using cross scope access records very limited. So to start, do...

How to make Currency field Mandatory

Hi, I am using Kingston version of ServiceNow and configuring Asset Module. I am trying to make Cost fields as Mandatory by using UI Policy or by setting field dictionary properties. But it won't consider Cost field as required field while submitting...

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psjajda by Tera Expert
  • 2394 Views
  • 8 replies
  • 1 helpfuls

Attaching Knowledge Record to Incident

Hello,We have noticed that in the Calgary release if we try and attach a Knowledge article to an Incident before submitting it, we receive the error: Invalid action: Record needs to be saved firstIs there a way around this error? I believe this worke...

mdidrikson by Kilo Contributor
  • 3853 Views
  • 14 replies
  • 0 helpfuls

Integration between Service and HPSM

Hi all, I am want to send incident ticket from SNOW to HP service management. HPSM is installed in Vmware  and i have also installed and configured the Mid server in same Vmware. and checked in servicenow mid server status is up and validated, there ...

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vajgsgc by Tera Contributor
  • 2386 Views
  • 4 replies
  • 0 helpfuls

How to add Button in RITM- in Portal

Hi ,   when i click a button "Cancelled RITM" then RITM was going to be cancelled . Script: var appr=new GlideRecord('sysapproval_approver');appr.addQuery('sysapproval', current.sys_id);appr.query();while(appr.next()){appr.state='rejected';appr.updat...

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chanikya by Tera Guru
  • 1851 Views
  • 7 replies
  • 1 helpfuls