Hi,I am also struggling with an if statement in the email scripts. I read this post, but wasn't able to resolve my issue: Struggle with 'if' statement in email script I am trying to get to get certain text to show only if State = Resolved. I have...
I have the following situation. I have 2 checkboxes. One checkbox (CB1) that has a ui policy to show additional variables and other checkxbox (CB2) doesn't. What I don't know how to do is to have a checkbox unchecked if another checkbox is chec...
I am new to the servicenow platform and I want to do a demo project on IT Service management or Operations management in my company. So,what kind of project can I implement such that it is useful to the company and myself.
Hi all,I have written a business rule to set the valid_to date of Knowledge article to '6 months after published date'This runs when n article is published, so an 'After' 'update' BR is used when 'State' changes to 'published'.(function executeRule(c...
Hi Experts,i have created a UI Action that is supposed to reset all the fields in the form while creation .below is the codeif(current.isNewRecord()){current.setWorkflow(false);current.autoSysFields(false);current.u_phone="";current.u_type="";action....
What I'm trying to do is to list Problem records where any attached Problem Tasks are overdue using only the URL. Is this possible?This would be a very useful thing to do since it can also be applied for other kind of cross-table queries.From what I ...
Hi,I have been trying to search a lot about the possibility of adding approval like tabs to my incident form. Can anyone please help me with this. I mam really curious about this factThe 'requested item' highlighted along with other highlighted tabs....
If I create a template, can I share it? If so, can I control who I share it with?
Hi GuysHas anyone ever greyed out certain days on the calendar picker. For example, only letting the user pick a "Monday" only. If so could you explain how you went about it? We are using Fuji.Thank you in advance
Hi Wally Marx & Group Forum,Is there a listing of all the available API's today? and those planned? We are going to be looking at SNC for documenting and processing incidents and requests concerning the synchronization of records between various syst...
When creating an Asset manually and a related CI is automatically created, is the identification/reconciliation process involved to check for duplicates.Or is it only during Discovery?
Hi, We use TinyMCE editor for HTML fields. I would like to customize the styles that are proposed there, but I don't know where is the CSS that defines tehse styles...The Wiki says that styles can be overridden by editing the themes.css but I can't f...
Below is the script written in UI policy to make fields as mandatory based on condition, how to write this in data policy, since it cannot be converted since UI script is running a script.UI policy code:var fields = g_form.getEditableFields();for (va...
I'm looking to use a "Wait for condition" step in a workflow to check a field on a record and if that field has an entry to return "true" (and allow the workflow to continue) and if empty to return "false" and have the workflow wait until that field ...
Hi, I am new to service now API, Please help me to get the history of incident information in api. I have incident sys_Id. based on this data how do I get history of all the changes. I tried in sys_audit table but information is not available.
