How to add second level approval to group manager and members both in flow designer.
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‎06-30-2025 06:31 AM
In Flow Designer, how can I configure a second-level approval that is automatically routed to both the Regional BSC Group Manager and all active members of the BSC group, based on the caller's location?
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‎07-03-2025 06:04 AM - edited ‎07-03-2025 06:08 AM
Now I am able to add the regional BSC group manager and group members in the second-level approval, but all active and inactive manager and members are added in the approval, which are present in the regional BSC. Since I’m new to this, could you please guide me on how to ensure that only active users are added to the approval process?
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‎07-03-2025 06:20 AM
so what script did you write using that link I shared?
simply get only the active users in that group
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎07-03-2025 06:46 AM - edited ‎07-03-2025 06:48 AM
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‎07-03-2025 07:06 AM
Ideally in production you should not have any inactive group members or inactive group manager.
as workaround you can use before insert business rule on sysapproval_approver table and abort the insertion if the approver is inactive.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎07-03-2025 07:49 AM - edited ‎07-03-2025 07:52 AM
@Ankur BawiskarIs it not possible to implement changes within the flow using a script to ensure that only active members are added as approvers?