How to add sequential approval to Change Request

[ginabarraza]

Currently in my PDI Change Manager is to add an additional approval in the Assess state once the change moves to Authorize state the approvals should be set sequentially as follows

1. Technician Approval - Is there a way to have all those assigned with an Implementation task have an approval as well? 

2. Manually added Approval

 3. CAB approval 

How can this be setup? I have looked at the Approval coordinator option but not sure if it would require scripting to function this way. 

Thank you,

[Vishakha]

Hi,

To achieve this you have to use "Approval Coordinator" in Workflow.

In this You can add user,manual approval,group approval.

1) In Approval User - Select User whose role is Technician.

2) In group approval - Select Group whose group name is CAB.

3) You can add manual approval after selecting manual approval in coordinator.

Mark  Correct & Helpful if this solves your issue.

Thanks,

Vishakha Pradhan  

[ginabarraza]

I have reviewed the Approval coordinator but it sends out the approvals all at once and not in a sequence, can this be added to Approval Coordinator? 

[Vishakha]

Go through following link.

You get better idea 

https://community.servicenow.com/community?id=community_question&sys_id=0e9ffee9db58dbc01dcaf3231f96...

Thanks,

Vishakha Pradhan

[Darshani Sambar]

Hi, 

1.triggring condition state is assess.

2.used to appoval-coordinator.

3.set value state is authorize.

Regards

Darshani