How to add the Additional comments on the requested form

Nikita Gupta1 · ‎06-18-2022

I want to set the additional comments through schedule job.I am able to display the data on the journal table not on requested form.

OlaN · ‎06-20-2022

That's not a proper way to write additional comments.
You will need to write it by setting the value on the task-record instead.

Something like this:

var incGR = new GlideRecord('incident');
incGR.setLimit(1);
incGR.query();

while (incGR.next()) {
  incGR.comments = 'New additional comment here';
  incGR.update();
  gs.info('Updated incident: ' + incGR.getValue('number'));
}

View solution in original post

RaghavSh · ‎06-20-2022

this is not complete script. are you trying to update already existing records?

what is your query to get the records you want to update?

Raghav
MVP 2023

OlaN · ‎06-18-2022

Hi,

In most cases you can do the same with a Flow, instead of scripting a scheduled job.
Try something like this, and see if it works for you.

Example below