How to associate multiple service and CI into a single Change record?

[hanaphouse]

How do I create a change that affects multiple services and CIs? In the out of the box change, it only allows 1 CI and 1 Service. 😞

[sachin_namjoshi]

You need to use Affected CI related list to related multiple CI records to 1 change like below

https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/change-management/conc...

Regards,

Sachin

[Kieran Anson]

Hi,

You will need to add the 'Affected CI's' related list to allow more than one CI / Service to be represented by a change.

This can be done by going to the additional actions menu > configure > related lists

[hanaphouse]

I have tried this and it worked. However, when viewing the CI and the related changes to the CI - the change record does not appear.

[Kieran Anson]

Hard to see without a screenshot of your related list but likely it's only looking at the change table and not the Affected CI table