How to associate multiple service and CI into a single Change record?

[hanaphouse]

How do I create a change that affects multiple services and CIs? In the out of the box change, it only allows 1 CI and 1 Service. 😞

[hanaphouse]

Here's the Change Related List -> Affected CIs

When I open two of the CIs, the Change Record is not there.

[Jaspal Singh]

Hi,

There are 2 different tables.

1. task_ci - Affected Services

2. task_cmdb_ci_service - Impacted Services

One that you view is from Affected Services & thus it does not show up. Look for Impacted Services & you will find a entry over there for the Change Request.

[hanaphouse]

I now used the task_cmdb_ci_service in the change_request.

But how can I display this Change Request on the CI view? Here's the related list config for the CI -> Default View.

[Jaspal Singh · Accepted solution]

Change Request --> Configuration Item should display. Can you also try Change Reques --> Business service

[hanaphouse]

Change Request --> Configuration Item: It filters the list by Configuration Item field.

Change Request --> Business service: It is not present in the available option.