How to auto close catalog task if RITM is closed complete or closed skipped. The sc task in the ritm should be closed automatically if ritm is closed.

[sri99]

How to auto close catalog task if RITM is closed complete or closed skipped. The sc task in the ritm should be closed automatically if ritm is closed.

[Martin Ivanov]

Here is your business rule.

Please Mark Correct AND Helpful. Thanks!

[Maik Skoddow]

see https://docs.servicenow.com/bundle/rome-it-service-management/page/product/planning-and-policy/conce...:

Do not write business rules with the before trigger for the following tables:

• Request [sc_request]
• Request Item [sc_req_item]

Kind regards
Maik

[Martin Ivanov]

Learning new stuff every day. Thanks Maik!

[Maik Skoddow · Accepted solution]

Hi sri,

OOTB there is a Business Rules "Close Tasks Due to Cancellations" on table "sc_req_item". You can take this as a blueprint to create a similar Business Rule for your requirement.

Kind regards
Maik