Dear colleagues, Please kindly help me to apply proper filter in order to track Incidents that have not been updated for more than 10 Business (!) days. I am already using Operator RELATIVE: Updated RELATIVE before 10 days ago. However, this filter ...
Hi Team, I have to Create metrics for RITM catalog task durations. How should I proceed on this. Please help me in this. Thanks, Rekha Tiwari
Hi, I have a list choice UI Action that open this dialog box. It's possible to make mandatory any fields only in dialog box and not in incident form ? I want to make mandatory "Processing notes " fields.
Hi, I am new to On-Call Scheduling module and have a question regarding rota_manager and rota_admin. I have admin access. I am trying to give rota_manager access to a user via following the stepshttps://docs.servicenow.com/bundle/orlando-it-service-m...
I want to create an automation process to close tickets in ServiceNow once the tickets are created in Jira. Basically, once there is a request in SN and a ticket is created, automatically a new request will be created in JIRA. So once the ticket is c...
Hi All, In the incident at the bottom we have worknotes and additional comments (for comment parts)what we will give the info,in the comment section will be seen in comment section of portal.now my requirement is i should see only additional comment ...
I need an urgent help on the Service Now and Remedy integration part, dealing with attachments.We have successfully established two way communication between SN (Service Now) and Remedy with all the required fields flowing properly but when it comes ...
Hi all, We have created a scoped app to manage some tickets we get for one of our products. These tickets are generated via a REST call from an external web page. We then send a confirmation email from ServiceNow with the ticket number. Communicat...
g_form.setDisplay('variable_name', false); not working in service portal where as its working in legacy view properly - what I need to do to make it work in service portal.
Is there a way to get a grouped list show on the service portal? I have been using the Data Table from Instance Definition to get the lists on the portal but we have a requirement to group some of them by specific fields. we are moving a data reposi...
Is there a way to set up an email notification that goes out to an entire assignment group if they have more than 10 unassigned tickets in their group queue.
Date field should accept only 2 days from today, should restrict past date selection (i.e, yesterday and its past days), and should restrict Future weekends. Help me with script for catalog item. For example: 1. If Date field selects future weekend i...
Hi Experts, I am unable to run my catalog UI policy on variables of Variable set over Catalog UI Policy on Variable Set . I tried Catalog Client script on my catalog item to hide the variable set variables but no luck . I am using one variable set ...
Hi Community, I would like to create multiple RITM"s from a single catalog item from service portal and assign them to different assignment groups can anyone share a sample script about how can I implement that using a Business rule. Thanks in advanc...
Hi All, I have a field on the form as test. i want to populate this field on the basis of a related list, so i have a related list of business service which shows the records from cbdb_ci_service tables.i want to count of services related to that pa...
