Resolved! Requested by date
"Requested by date" field of change Request : What is the definition and why this is used?Please dont guess, if you know the exact answer then only help.
Forum Posts
favourites tab
This yellow icon comes from which pageclas:sn-widget-list-action icon-delete un-favorite i Inspect class based on this. We have to write script right ..in which way to query this ..suggest me guys...In th...
Resolved! When the status has to change from "Resolved" to "Closed", it is changing from "Resolved" to "Build in progress and again from "Build in progress" to "Closed" in one second which is increasing the re-open count.
Hi Guys,When the Status has to change from "Resolved" to "Closed", it is changing from "Resolved" to "Build in progress" and again from "Build in progress" to "Closed" in one second which is increasing the re-open count. Please refer to the screensho...
Redirecting to service-now.com
It seems that we cannot redirect to Service-now.com using domain name something like this: service-now.ourdomain.com.Can I found somewhere in the documentation that this feature is disabled or should it be possible?
Resolved! sc_req_item & request_item
Hi Folks,I have a question regarding Service catalog. I am trying to understand the difference between sc_req_item & request _item. Can someone explain me the difference between the two.Thanks,Ashley
Bulk update of an asset field
In the list view for Hardware assets, I would like to bulk update any particular field such as Location or Model Category. Is this possible? Thanks.Jason
Populate Requested For from the Variable
Hello Experts, I have a requirement to populate the "Requested for" field on the shopping cart page from the catalog item "Requester" Variable.OOB Requested For populates the value of login user but on checkout page I want to populate this value from...
Resolved! How can a fulfiller communicate with the requester?
Fulfillers deal directly with the catalog task, but our requesters don't have access to the catalog tasks for their requests. If a fulfiller requires more information from the requester, how should they request this information? from the catalog task...
Send SMS through twilio when high priority incident is created
Hi,I have got a new requirement where I need to integrate our Service Now Instance with Twilio. i have already activated Notify plugin and got twilio number, now i need to find a way so that when new critical incident gets created it sends out SMS to...
Resolved! How to add Reference Qualifier on Additional Assignee List for users that are members of a group?
We are trying to add a reference qualifier for the field Additional Assignee List to limit the users shown on the lookup for users that are members of a certain group. We can see that there is a filter value for the role the user has but there is non...
Where do you store License Keys?
Hi all, We haven't implemented our SN Software Catalog and don't have any automations in place, yet. Quick question for you, where do you store (have stored) all your license keys? Do you use ServiceNow for this? If not, any repository method you sug...
How to display the Availability report showing outage details of Configuration items in dashboard?
Hi, We have enabled 'Service Portfolio Management' plugin in our instance. The requirement is to display outage details and availability report of Applications in the dashboard. Please guide me on this. Thanks,Gopi
Resolved! Catalog Client Script not making field mandatory
Hi everyone,I have the following Catalog Client Script to make a field mandatory if a user has a specific role.function onLoad(){var user = g_user.hasRole('it_security');if(user == true){g_form.setMandatory('risk_comments_1',true);g_form.setMandatory...
how to retrieve view in business rule
Hi AllAnyway to retrieve view name in business rule? I tried current.view.name, view.name, sysparm_view.. but all cannot get the view. Anyone one can help?Thank you.
Can we pass a parameter in gsftSubmit
Hi,I have created a UI Action of List Choice Type and have fetched the selected values in client script.Is there any way if I could use the same fetched values in my server side part of same UI Action?Can we pass the values in gsftSubmit?