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Resolved! Dot walked field as a catalog item

Dear all, How to display a catalog item variable that auto-populates field value based on another field input? I am referring to dot walking here. E.g. Catalog item - X has two variables: User and Manager. Requirement: While the requester selects Use...

Resolved! How to translate confirm message from client script?

Hi Experts, We have a requirement to translate a confirm message from client script. confirm("You confirm that all information being submitted is accurate. If you are unsure select Cancel to return to editing, otherwise select OK.") I tried below way...

antony4007 by Tera Expert
  • 2112 Views
  • 11 replies
  • 0 helpfuls

LOCAL out of the box user accounts

Hi All, What is best practice for managing user accounts are used by the system ? At minimum, I need to change the password every 90 days per our company's policy. soap.guest bm.scheduler instance.sec.user ml_report.user sharedservice.worker ml.admin...

nagaklv by Tera Contributor
  • 1130 Views
  • 4 replies
  • 0 helpfuls

Resolved! How to make a field readonly

When an incident task is created then I need to make some fields[one field named test] readonly on incident...how can I achieve it? and one more condition is.... the same field I had in incident task....even though incident having readonly..if I upda...

Sathwik1 by Tera Expert
  • 2202 Views
  • 4 replies
  • 3 helpfuls

Resolved! what modules are we licensed for?

Is there somewhere I can check to see what SNOW modules we licensed?  I need  find out as soon as possible.   Please

Rory6 by Giga Expert
  • 3208 Views
  • 1 replies
  • 2 helpfuls

Enable preview option on catalog item under service catalog

In Service Catalog module under Self-Service Application, when a category is selected there will be a preview option available for each catalog item. How can we disable and enable the preview option. If it is a property can i know what it is please. ...

Mani Kishan by Tera Contributor
  • 1180 Views
  • 5 replies
  • 0 helpfuls

Importing knowledge articles using excel

I am trying to import knowledge articles using excel.  However the article body text keeps getting cut off.   How do I fix this.

jamo by Giga Contributor
  • 2959 Views
  • 3 replies
  • 0 helpfuls

Resolved! Convert Single Line Text variable to Integer

I have a Single Line Text Variable called "Base_Salary". I'm using a Regular Expression validation to make sure the format matches $000,000  ($ sign and comma are mandatory) Now I want to take this string and replace the $ sign and comma with "", the...

Joe Taylor by Giga Guru
  • 3338 Views
  • 6 replies
  • 3 helpfuls

Resolved! Imported data is missing in the table

Hi All, I have imported data into a table 7 days ago. I see that data is missing now. Table has become empty. I understand that there will be schedule cleanup for import sets once in a wee. but that is to delete the import set information not the dat...

taqdeer by Tera Contributor
  • 1445 Views
  • 7 replies
  • 1 helpfuls