I have created a UI Policies to set Due Date and Variables as Read-only for the sc_task table. However, the Variables are not disabled in Default View. Here's one of the Catalog Tasks. As you can see, the Due Date is set as Read-only, however, the V...
Can you help me with this newbie problem? I think I did everything right but it doesn't work. Here's the simple workflow: Here's the workflow of the request associated to the catalog item: Here's the RITM ticket created. No Catalog Task.
Hi, In Dev instance when we were in NewYork version we did cloning multiple times Prod to Dev. recently we upgraded Dev instance to Orlando. my requirement is here, how to find last cloning details when we were in newyork version.
I could translate variable, help text and choice. But catalog name and short description not able to translate. I tried in Translated name/field and Translated text but no luck.
Can someone provide insight on how to automatically publish Knowledge articles that are imported (via the Knowledge Import module) from a Word document. I have Publish workflow as "Knowledge - Instant Publish" for all of our Knowledge Bases. Thanks,A...
Hi All, Question on SLA's. Is is a good practice to have SLA on RITM table ???
Hello Everyone,Thanks in advance, Recently we got a requirement to Change the text of the close browser page alert to change Text. when we have cart items in it. I tried Customizing and Overriding "spSCNavStateManager" and changing the alert message ...
I have Created "Send Survey" Button Incident form and set condition as you can see below screenshot. But here I'm trying to trigger survey manually so I mad trigger condition false. Survey has to triggered when I click on "Send Survey" button on inc...
I am looking to create a Change calendar/schedule which combines three areas; the actual Change calendar/schedule view but also want to be able view the blackout windows and maintenance window on the calendar/schedule. I was thinking this could possi...
Hello Experts, In my instance one of BR there is condition 'current.watch_list.changes() && !current.comments.changes()'I understand that changes() is GlideElement method.I want to know what is the meaning of !current.comments.changes() Does it mean...
Hi Friends, I have a reqirement like populating 4 list collectors based on reference field. There is mapping b/w refrence field and list collector table. Here my requiremnt is how to arrange 4 list collector values in alphabetical order. Variable at...
Hi Friends, I have business rule on update on change rquest,which checks for the check box selected.If check box is selected, it will throw error message with hyperlink. This hyperlink redirects to some catalog item form.Here i want to set catalog va...
I want to set today's date in one of the date field. I know through script. But I don't want to use script as It is works for number field in Incident Table. ex Javascript:getNextObjNumberPadded(); is there any logic to do in table configuration for...
I have two reports currently, one querying sc_req_item, the other querying sysapprova;_group but I want to present the data all in one report. Is this possible? Criteria for sysapproval_group report is "Assignment group.Name starts with "stringA"" a...
In the Change request normal work modifications were made to skip the Schedule state and move to Implement. Everything is working and progressing and noticed that the Actual Start and End dates are not updating as they should. I need help to find whe...
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