Hello experts, I have a requirement to integrate Oracle Enterprise Manager to Service now for auto ticketing . When a ticket is created in OEM automatically incident must automatically get created in snow same for update. I did all the research read ...
Hi, all the experts of the servicenow, I just want to confirm the right way of transferring the update sets. Could you tell me both of the answers? Q1) Is it better to merge the completed update sets on the dev instance before retrieving the update s...
Dear Experts, can someone help me with below situation/script for the same. we have one choice field on change form with Yes/No options , we are looking this to set to "Yes" if someone relates record i.e incident(one or more) in "Incidents Caused By ...
Reports Tickets created on last week days (should count from Saturday to friday not sunday to Saturday)
We have an ask to delete or retire asset records for virtual machines that have been accidentally created over some time. We need to delete or retire over 4000 records without affecting the corresponding virtual server CI. I know you can "delete asse...
Hi Team, i have developed on Application, in that i have one requirement i.e.. i have created 3 fields on the form 1)Select Term 2)Long Description 3)Short Description if we select Term in the Form then, Long Description & short Description fields w...
Hi, Below is the two variables used in service catalog 1. Name - Single Line Text 2. CI Class - Dropdown (Choices : Application, Server) My Requirement is, - If I select "Application" choice in the CI class dropdown, the "Name" Label should chang...
Hi, I'm looking for any Orlando Process Guide documents for KM, CM, IM and PM. I have the previous guides, but wandering if there is any update for Orlando.
I am trying to manipulate the Current Status Widget in Service Portal. Doesn't matter if I change the Business Service From Operational to Non-Operational or if I create an Outage from an Incident, The widget still shows that everything is Up and Run...
We've created two date fields (MMDDYYY), a start and stop date that are manually entered on a form.We've created a third date field to count the total days between the two dates. PROBLEM: The result is including weekends.If we move the start date ou...
I have been asked by out IT Security team if we can make one of their VTB view only. I think the main challenge will be the users we want to limit to view only would have access to create and edit their own VTB's. So we would be locking down the VTB ...
Hi all, I have a query that whenever the user changes the state manually from 'Pending' to 'In-progress', the pending reason gets cleared automatically. However in cases where the state changes from Pending (pending reason - pending customer) to 'In-...
Hi team, in the incident form i have a field "resource(true/false)" field. here my exact requirement is when the category field value changes to "help" i want to set the eligible field as true. and when the sub category changes to "vpn" i want to set...
Hi Team, Im getting into a huge trouble here, Any help please on resolving this? var obj = {}; obj.prop1 = {}; obj.prop2 = "Test"; obj.prop1.requested_for ="Roger Federer"; obj.prop1.Catalog_item = "Get me a Tennis racquet"; var json = JSON.s...
Hi Guys, I'm having some issues lately with user records. The field company in the user record is mostly filled in due integration of two systems: *Afas *Active Directory But when i try to change the company it show me no records found. Even when i e...
