We have a very immature ServiceCatalog, but we wish to let the ServiceDesk transition INC records into Requests that may take longer to fulfill or resolve - Is there any risk to developing a generic request form that the INC data would waterfall to a...
How does one create a known error article from a problem?It says in the design guide "Click the Create known error article related link to create a known error article from a problem".However there is no related link for creating a known error in my ...
Hello All, We are missing the "Forgot Password or Reset Password" link from the login page. Where can i look to re-add it? Thank you.
Dear All, We need to cancel some old CR's in bulk. And we can not update the same from list view as security does not allow us to do so. Could you please let us know if there is any alternative? Thanks, Shashank
Hi, How to Validate string IPv4 and IPv6 Prefix value On OnChange Client script. An IPv4 address prefix. The prefix length is given by the number following the slash character and must be less than or equal to 32 ex:209.159.168.0/24, 209.159.168.7/3...
What is the floating?
Hi, I did some research, but maybe I didn't know the right terms. I would like to implement a Master Change or Parent Child Change Relation. So I have one Parent Change (e.g. DC Move), which consists of serveral child changes. What is the best way to...
Hi All, We want to set the Quantity of catalog item based on a variable in the item. We wanted to achieve this without using DOM (gel, $, j$, getElementBy, g_form.getControl, g_form.getElement) Is there any way to achieve the functionality without us...
Hi All, I have created a workflow on RITM table. In that workflow I have used a run script activity. Inside that activity, I am inserting a record in custom table. While setting one field value of that table I am getting an error. Field should be as ...
HI All, I have a requirement where tasks get created parallel for a catalog item, Req--> RITM--> Task 1, Task 2 etc are created. Now when I complete task 1 and add comments, they should populate to task 2. From Task 2 to Task 3 so on. An...
Hi All, I have a variable of type "lookup select box" which is displaying "No Matches found" error. I have made sure Look variable display is checked in.No ACL's restriction, cuz I have compared lower instance with prod (issue is in prod). Can any on...
Hello, I have a user requesting for planned start/end dates to be read-only when the change request is in a New state for changes which have a parent that starts with RLSE. Change_Managers should be able to edit those fields. Non-change_managers shou...
Hi everyone, I try to update the short description with the variable input (variable name is reason) from the req item via flow. I added a scripted part for the short_description field on the case form, here is my code: var shortDesc = current.short_...
Hi All , I am having a string choice field on import set table (table a)and i want to map the field to the target table's (table b) integer choice field.For Eg if in the import set table the status is disposed then on the target table the value wil...
Hi All, I want to disable some of the business rules while adding relationships data. I have used Run Business rule as false but it disabled all the business rule and i want some business to be enabled. So is there a way to disable some of the busin...
