How to auto close catalog task if RITM is closed complete or closed skipped. The sc task in the ritm should be closed automatically if ritm is closed.

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sri99
Kilo Contributor

‎01-30-2022 10:10 AM

How to auto close catalog task if RITM is closed complete or closed skipped. The sc task in the ritm should be closed automatically if ritm is closed.

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Maik Skoddow
Tera Patron
Tera Patron

‎01-30-2022 10:46 AM

Hi sri,

OOTB there is a Business Rules "Close Tasks Due to Cancellations" on table "sc_req_item". You can take this as a blueprint to create a similar Business Rule for your requirement.

Kind regards
Maik

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Maik Skoddow
Tera Patron
Tera Patron
In response to Maik Skoddow

‎02-11-2022 09:14 PM

Hi @sri 

In case you think I was able to answer your question, I would be happy if you mark the appropriate response as "correct" so that the question will appear as resolved for other users who may have a similar question in the future.

If not, please tell me what you are still missing!

Many thanks & kind regards
Maik

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Martin Ivanov
Giga Sage
Giga Sage

‎02-02-2022 04:49 AM

Hi. If some answers have helped you, mark them Helpful and/or Correct in order to close the case. Thanks!


Please mark Correct and click the Thumb up if my answer helps you resolve your issue. Thanks!
Martin Ivanov
ServiceNow MVP 2023, 2024

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