Hello, I have two fields in the incident record form: "description" (String Type) and "u_description" (HTML). Following are my conditions: when priority is 1 or Priority is 2, I need description to show, and u_description to hideWhen priority is NOT ...
Hi I want case routed to agent based on symptom skill. 1. Assign skill 'C' to a symptom 'A'. 2.Pick a group member from the 'awa support group' and add skill 'C' to the member. 3. Create a Case with symptom 'A' with the assignment group as 'awa suppo...
Hello,I used the widget 'Ticket Attachments' in Service Portal of Helsinki.In this widget there is an element which call 'now-attachments-list'.I want to understand what the meaning of this element, maybe it's a directive of angular? so, where it's d...
We have noticed that we models created in both the hardware model table as well as the product model table. While i understand that the product model table is made up of both the hardware models as well as the software models, i need to understand w...
HI have created communication task .In the communication task I need to be add SMS channel .If I click on add SMS channel .It will ask "Notify provider selector". Notify provider selector -- How will use in communication task. Could you please provi...
Hello All, I want to export 500 latest requests for a specific catalog item into a excel with RITM fields and 100 Variables in it. I tried doing so by creating a report but I think there is a limitation of variables which can be added to reports and ...
Hello all, How can I create an email notification for incidents with priority 1? They already have a notification set up for when incidents are changed to priority 1, however, they would also like to have it so that incidents that are created with pr...
Hi All, There are couple of fields that should be visible on a form, They are not visible in Service Portal view but visible in ITIL view. Also, there is no UI policy/ Client script for those fields. Please suggest.
Is there a way to prevent a catalog item form (portal) from being submitted if a certain choice value is selected in a variable select box? Thanks,AJ
What is the plugin status for TSM & TSOM ? can we activate in personal instance ?
Hi All, I have a requirement as follows. Whenever user changes the incident state to "Resolved" Then user should jump in to Resolution Information tab. But, it is by deafult in the Notes tab. any suggestions to achieve this requirement.
There are some software's in software table for which if user selects that particular software in portal, then attachment must be mandatory.
Hi we just upgraded to Madrid and have a serious problem with the service catalog. It seems that all record producers hang after submitting the form. The same error appears in the log each time. The script in question is the Scripted REST Resource "...
Hello All, We are looking for options to enable Dynamic translation only for Virtual Agent without Language Plugins enabled? Is there any way that Dynamic translation can be limited only to VA and not for other applications in the Environment. Pleas...
HI,I have a Requirement were I need to create UI ACTION link on the form. If the user click on the link, The template should be downloaded. I have stored the template in the Attachment table.How to Achieve this ?Thanks,M
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