Hi, I have wrote client script for making fields visible false but when i select any random value from dropdown than the previous selected value is showing on catalog task. I want to clear the all field values when i am changing dropdown value and on...
Hello People, We have added a catalog item using the ItemDesigner and then added some variables using the Maintain Items. When i open the item from the maintain items, i see the "Item Designer Workflow" in the Workflow field as read-only. The Variab...
Customer would like to use Virtual Agent Lite version [Free]. Will it possible to use "Live Agent" functionality while using VA limited version? Can we update topics's flow after duplicating it?
Hi Availability scores on service offerings are calculated using outages and commitments. on the outage table there are 3 options for outage type "Outage" "Planned Outage" "Degradation" Availability scores are only calculated when the outage type ...
I'm trying to create a function via Flow Designer such that an incident is generated when something (a group, in this case) expires. Our homegrown group maintenance system expires things after a year, and in spite of numerous (9) notices, group owner...
I have a requirement. If a Standard Change Request fails, or is closed incomplete, I need to set the corresponding Standard Change Template (or Item) to Inactive so it cannot be used again until it has been reviewed. I have a background script to que...
After enabling 'Invalid Query' system property in our instance, the addQuery('document_id.xxx',"=", sys_id) is not working. Log: 'document_id.xxx' not found in table 'sysapproval_approver'. Any idea how to fix this issue?
Hi All, When am creating an incident from the record producer of self service portal, the fields should get autopopulated. I can see the fields getting populated on forms but the autopopulated values are not visible in list view. Can any one suggest ...
On the variable of type reference, filter a groups in such a way that it do not show any Groups if the Type = ResourceIt has to be ONLY Resource in the type, as some groups have Resource as well as other Types. We only want to eliminate the ones tha...
Hi All, What is the best way to decommission a CI which has relationship with another CIs/Assets etc. I have a request to decommission - When i search this CI in cmdb_ci then I found the below CIs records. Could anyone suggest the approach for it. ...
How to get two input boxes by using spModal... by using the below I am getting one..I need one more input box as well.. function(spModal) { var c = this; c.onOpen = function() { //ask the user for a string spModal.open({ ...
Hi, I have set visibility of some fields to false but still they are showing up 'Try it'. What might be the reason? Kindly help. Regards Suman P.
We are currently on Quebec but will be upgrading to San Diego shortly. We are using the basic ITSM platform and our Procurement department are interested in using Contract Management. However, I have not been able to find a full description of how th...
When I am creating a normal change request,multiple change tasks are getting created which is not supposed to create.I have gone through the workflow but it is all well there.The real problem is this issue is only for a particular configuration item ...
hii all, Get the records of incidents which is of priority high and category software limit it 10 using background script. thanks in advance.
