Hi All, When customers clicks "On Call Schedules" a list of all on-call schedules is displayed. When "Roster and Escalation details" Link in click for roster, you get this window:- Is it possible to add other Details for the person on-call such as M...
Hello All, When opening the form based on the conditions I need to scroll to Particular section on the form. Can some one help how to achieve this.
Hi . . . Does ServiceNow allow to create incident tickets based on the email from an user whose account is not available in the instance. Thanks.. ...
I want to create a copy request through the system property fields.(additional_comments,state).Whenever i create a request i am getting additional comments value as blank.Please guide me in this. function showConfirmationPopup() { var answer = confi...
Hi All, I am writing OnChange Client Script to populate field from cmdb_ci table on incident form in custom field using getReference and Callback method.. This works fine on the Platform UI but doesn't show up any value of Agent Workspace. Code: var ...
In catalog form we can able to see a field owner. After impersonating to owner. can we able to edit catalog builder?If yes how can we achieve? what roles needed if we need to edit catalog from owner/end user?
I want to approve a request using an inbound email action. Below mentioned is my inbound action script: Script: (function runAction(/*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifie...
Hi All, I wanted to check if an incident record is available with either resolved state or closed state or cancelled state is below script for querying the table right? inc.addQuery('state=7'||'state=6'||'state=8'); // is this querying right?? as a...
Hello All, I want approval from client whos id is not listed in sys_user table. I tried to send email using create event activity by sending ID as Param from workflow to notification. But, that isn't working. Can you help me on the same? Thanks, P...
I have a form (Category Item) with a field named Requested For. This field is a reference to the sys_user table. How do I include the sys_user's email address in the view of the dropdown of this field?Thanks,AJ
Hi, I have a requirement to create Catalog tasks based on certain conditions using Flow designer. For example if a RITM has 5 tasks. Tasks gets created based on the location field(maintained in the custom table). Initially we have to create 1st task....
Hi All, below is the script that i written on scripted rest api. but its not working when i send data like https://google.com/gtre can any one help me on this (function process( /*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) { var obj = {}...
In a variable (reference to the cost center table), I'm looking to set the default value to the cost center of the user in the Requested for variable. How do I do this? This is what I have currently, but it's not working.
Hi All, My requirement is to create one notification for 2 different catalogs and notification should contain variable of particular catalog item.For example i have 2 catalogs: Catalog 1(Server Request ) have fields "Server 1,Server 2 and Server 3" C...
Hi, Our AD LDAP sync is working fine with standard attributes, however now we would like to import one extension attribute (extensionAttribute15) value into the user table. I have mentioned the attribute value in the LDAP server configuration, howeve...
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