Resolved! How to populate a hyperlink in comments using business rule.
How to populate a hyperlink in comments using business rule. https://dev12345.service-now.com/sp?id=kb_article_view&sys_kb_id=12345.
Forum Posts
Resolved! Issue with Translating URL to different language with URL type variable
Hi All , I had created variable type "URL" and Included URL in default , this is working fine for English language. when we switch to Another language Question label is getting translated but URL is not getting translated NOTE : we have two differen...
Change schedule : open the change request in a new window
Hi All, I have a question about the change schedules, hope you can help me ! When you launch a change schedule, you can edit the change request with the button 'Open record' but the form is opening in the same window. I look for a way to open the ch...
User unable to login with correct credentials
Hi, User unable to login to snow after entering the correct credential, its showing "User name or password invalid", after removed the LDAP info from that particular account he/she can able to login. What might be the problem with that user account? ...
Change interceptor categorization
I need to make the pre approved standard changes in the change model to be categorized. Is there any way I can accomplish this request?
Resolved! ATF how to use REST inbound api response as input to next test step?
For example ATF test step ATF test step 1. post method to created incident task: Response body {"result":{"code":201,"status":"success","body":{"message": "Successfully created record TASK0000001 in ServiceNow","number":"TASK0000001","parentIncid...
Resolved! Journal Entry Adding Twice To Outage Form
I created two new Journal Fields to the Outage table. Having an issue where either I add comments to the Comments Field, which is (Type: Journal) and it creates duplicate entries or I add comments to the Additional Comments (Type: Journal Input) and ...
what are roles and responsibilities of servicedesk or admin in servicenow
Hi recently i joined servicenow admin or servicedesk , what are major roles and responsibilities of in that role, any idea please let me know.
How to restrict specific email Domains (like gmail.com,company.com) from creating Incidents through Inbound email action?
Hi All, I need to restrict the inbound action from creating incidents, from untrusted domains. I have tried "Email Address filters" method, whitelist and blacklist, but they are not working. Incident is getting created from blacklist domain also. Tha...
Resolved! How to enable the business _stakeholder role to see a list view report?
Hi, Is there anything needed to enable the business_stakeholder role to see a list view report? We have shared a dashboard with the account, but for the list view report it only has the i icon and no data as seen in the screenshot below. I can click...
Resolved! How to add Choice values
Hi All, Please suggest me how to add choice values from array. Array CHOICEVALUES[value,label] [chat,Chat,voice_call,Voice Call,walk-in,Walk In,email_fire,Email Fire] Issue : Now How to add choices from Workspace client script using with for-loop ...
Hide the field using business rule
Hi team, my requirement is I have one choice field based on that field attachment field should visible while selecting choice field ,by using UI policy in new state I have written this it's working fine, my second requirement is attachment field s...
403 - Forbidden username/password combo when trying to call Okta Spoke Create User
I've been trying to create a user from ServiceNow using Flow to Okta and experiencing this flow error.
How I can check which users are accessing my System from Backend. Example: users reading/updating incident records using REST API
How I can check which users are accessing my System from Backend. Example: users reading/updating incident records using REST API
Resolved! Inserted asset doesn't create related CI on correct class
Hi all,I have a transform map with target table "Hardware [alm_hardware]".After run, all new assets (insert operation) are correctly created with model category "computer" and model selected.Related CI, instead is been created under the "cmdb_ci" tab...
