HI service now team, I am trying to Update date /time fields value on a closed incident through background script , but iam unable to update them through the background script i have written . but iam unable to acheive any results ...
Good day, how would I fulfil the below requirement. When an incident is set to status 'Resolved' the related case should be populated with: Resolution Code = Solved Related Request is Closed Complete Resolution Notes = The related request has been ...
I understand we can report using requested item table for the items being ordered or by using category. What could be other use cases where resolver team could potentially benefit if they start to use Category and Sub category fields in Task table?
Hi there! I can't seems to make "Requested for" as read only. i have tried find the fields in UI policy but not available, then i have tried to add script and it didnt work too. Please help me Thank you!
Hi Team, I am planning to develop Automated test framework(ATF) in my project. In my project we have 100 service catalog items build. To test 100 catalog items do I need build 100 tests for each catalog item in the ATF? or or is it possible to tes...
Does data stream pagination in flow designer requires the integration hub with enterprise pack to retrive all the records in pages from third party? Or standard integrationHub pack will enough to implement the pagination? Thanks in advance
Does anyone know if it is possible to add the search icon / bar for list reports in a dashboard? Without using interactive filters.
We are using a new instance with ITSM standard subscription. I see that Predictive Intelligence plugin is enabled by default by ServiceNow But the doc says "Predictive Intelligence is available with activation of the Predictive Intelligence (com.gli...
Hi, I have a scenario to, check the selected date(field name- date_to_check) with target start and end date. user selects a date(field name- date_to_check) in service portal, So, when i retrieve that in catalog client script it shows as dd-mm-yyyy ...
I have a requirement to add an index column/variable to a pre-existing MRVS (multi-row variable set) in a service catalog item. I've got the catalog client script figured out to calculate the index value as 'on submit' and it works fine. the problem...
Hi All I am getting a specific domain active P1 and p2 tickets when the end user querying a particular url through GET rest API now the problem is like when there is no data I mean no p1 and p2 ticket for that domain it should show an message like ...
I'm facing a issue when I'm writing a flow. There I need to call a email script in that email script, URL (function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template, /* Optional EmailOutbound */ email, /* Optional Gli...
Hi, Can you help me to make below particular variable read only when state is closed complete or closed incomplete or closed skipped. (screenshot attached)
I'm trying to use a Client Script to make the Close Notes and Resolution Code fields mandatory when the "Resolve Service Request" button is pressed. I've seen suggestions to use a UI policy however I don't think that would work because it relies on t...
Hi Experts, Can you please explain to me why I am not able to open a problem record from some incidents, while I am able to do it with a few other incident records? 1. Img-1 shows an incident record form not having provision to open a problem re...
