How to Change Application name

[chanikya]

Hi,?

i would like to change this record into Global, So how can i make it

[Chuck Tomasi · Accepted solution]

Once a record is associated with an application, it cannot be changed. You will need to recreate it (and related records) in the global scope.

I don't make the recommendation lightly as it can have disastrous effects. You may want to consider the manual recreation approach. This can be done a bit quicker by exporting the record (and related list records) to XML, then CAREFULLY editing the XML to replace the application name and sys_id replaced by global, then removing the original records and importing the updated XML file.

If you choose this method, I highly recommend testing the import on a separate instance (e.g. get a free personal developer instance from developer.servicenow.com) before removing the old one. 

[Ankur Bawiskar]

Hi Chanikya,

I don't think you can do this once record is created. but one workaround would be to download the record as xml file, change the sys_id of the scope with that of global scope and upload the xml again to that table. But this may cause some code to break etc not sure on this.

Mark Correct if this solves your issue and also mark Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[chanikya]

Thanks Ankur!

So, it is possible, incase we change sys_id , it will get some code related issues?

[Ankur Bawiskar]

Hi Chanikya,

yes it may have some effects. hence not recommended as mentioned in my previous comment.

Regards

Ankur