How to Change/Edit the Resolution Code on Closed Incidents

[Cory Hitchings]

Hi there, 

For Governance reasons to properly track our incidents, we have a requirement to periodically change the resolution code after an incident is closed.  Anyone know how to do this? 

Here the list of our Resolution Codes, but currently once the Incident has "closed" this field becomes un-editable.  I'd like our governance team to be allowed to make changes if necessary. 

Thank you! 

[Bharath40]

Did you try writing an ACL- Table Incident Type Record Operation Write  Name Incident.closed_code

 If you have any role for governance group mention it if not write advanced script to check if user is member of governance group.

[Alikutty A · Accepted solution]

Hi Cory,

OOB, the incident table is locked out to all users except admin in closed state. You will need to add a table level ACL (incident.None) to first allow access for your governance team on closed incidents. Apart from it, you will also need a field level ACL on (incident.Resolution code) for the same team. Please try with these ACLs and see if it works out.

Thanks!