How to change font family in Mail Script?

James Rostron1 · ‎02-20-2020

Hi Community,

I'm using the reply, reply all and forward functions in record activity by adding the glide.ui16.emailStreamResponseActions to system properties. I noticed the time stamp "On 19/02/2020 11:15:48 GMT, 'XYZ' wrote:" is defaulting to font family other than in our client template and when you start a new reply above this is it also defaulting to Times New Roman.

I've played around adding a new template.print line to style this to Segoe UI without much luck and have tried some suggestions in other posts without any luck. Does anybody know what and where I need to add this in the below?

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
						/* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
						/* Optional GlideRecord */ event) {
	// This mail script is intended to be used by the response client templates and will only work as expected
	// if called from a template with a content type of HTML. current represents the original sys_email record.
	var uname = current.user;

	if (current.type != 'received') {
		var u = new GlideRecord('sys_user');
		uname = current.sys_created_by;
		if (u.get('user_name', uname))
			uname = u.name.toString() + '&lt;' + u.email.toString() + '&gt;';
	}

	var cdate = new Date();
	cdate.setTime(current.sys_created_on.getGlideObject().getNumericValue());

	var usePlainTextResponseContent = gs.getProperty('glide.email_client.use_plain_text_response', 'false');

	if ((usePlainTextResponseContent == 'true' && !current.body_text.isNil()) || current.body.isNil()) {
		template.print("<strong>On " + cdate.toLocaleString() + ", '" + uname + "' wrote:\n\n<strong>");
		// Process plain text to dislay in HTML email client
		template.print(sn_notification.EmailResponse.getOriginalEmailTextContent(current.getUniqueValue()));
	} else {
		var gdt = new GlideDateTime(cdate); 
		var curr_date = gdt.getDisplayValue();
		template.print("On " + curr_date + ", '" + uname + "' wrote:\n\n");
		template.print("<blockquote>");
		// Remove html, head, body and style tags
		template.print(sn_notification.EmailResponse.getOriginalEmailHtml(current.getUniqueValue()));
		template.print("</blockquote></div>");
	}
})(current, template, email, email_action, event);

The second issue i have is that in the email client when I use one of these functions is it enlarging the the space (about 1.5) between new lines of text. Does anybody know how I can overcome this?

Thanks,

James

Priyanka Vasant · ‎02-20-2020

Hi,

You can use this :

template.print('<p><font size="3" face="arial">');

This changed the font size to 12 and font family to Arial.

You can use html to change to font using <font> tag

https://www.w3schools.com/tags/tag_font.asp

James Rostron1 · ‎02-20-2020

Hi Priyanka,

Where in the script would i place this?

Thanks,

James

Sanjay Bagri1 · ‎02-20-2020

Hi

Please got through this link :

Email script : HTML syntax for Bold letters

Mark Correct if this solves your issue and also mark Helpful if you find my response worthy based on the impact.
Thanks
sanjay bagri

James Rostron1 · ‎02-20-2020

This is for making text bold. I'm looking at changing font typeface.