Hi,I have created a process flow for the Incident table but this only relates to an certain categories of incident.Does anyone know if there is anyway that I can Display/Hide the process flow. I was hoping to do this by UI Polilcy but it does not app...
Hi Team, I want to form JSON payload for an incident record with all field names and their values . Kindly help me with any ideas. Thanks
Hi Guys,Let me know how to get mandatory approvals from two people in a workflow and until the two of them approve, it should be 'Requested' and once both of them approve then only it should be 'No longer required'. If the first person has approved, ...
I tried the code: current.sysapproval.comments = "Please provide Approval for "; but I get the error "illegal access to getter method getmessage in class org.mozilla.javascript.rhino exception" Any thoughts? I don't want to do a BR .
How to delete records? and which table. Because I'm not find any table..
Hey All,I have a bar graph sorted by the classification of the assignment group. I went to the Chart Colors module in Reports and updated each value from the element of classification.However, when I run the report the colors are associated with the ...
Hi, How to add color to a text in a service catalog variable or Is there a way to change the color of font on a variable question from black to any other color? Thanks, Vaishnavi
How to add "to" recipient in notification via email script. I am able to add "cc" and "bcc" users but not "to" users
How to add "to" recipient in notification via email script. I am able to add "cc" and "bcc" users but not "to" users
Hi All, We have a requirement where when a new user is created manually in ServiceNow, a email needs to be triggered with the password(Which ServiceNow automatically sets) along with the link to change the password. Also I want ServiceNow to set pa...
Hello Guys, We have a requirement related to Watch-list Configuration ; 1. When end user replies to Service-now notification the CC list should be added to Watch List in the Incident form. 2. When end user replies to Service-now notification with mod...
We have been using the CAB Workbench to facilitate our weekly CAB meeting and while it offers some value we have quite a few issues with it so far: (1). Slow Performance. If I go through all the change requests at a normal pace in the meeting, the sy...
Hello All, I have a requirement to modify the text (underlined) in the work notes and Additional comments fields to help users understand how these fields work. Has anyone successfully done this? Please guide me in making the changes. Thank you for...
Hi All, We have a few email addresses, e.g., help@mycompany.com that will be used to create Incidents. If a message is received from an email address matching a user an incident is created and in some cases routed to the proper support team. Please s...
Dear Community, we have a customer request that the SLA should start with the Service Desk Call, if the call generates an Incident. Same issue, when we use Agent Workspace and it is an incoming "Interaction". But it should work both ways, either wit...