What is the best way to grant access to "Database View"?
I'd like to let some IT folks to use the "Database View" to create reports which refer multiple tables.I'm not sure how I should grant ACL to them.Is there any simple and easy way to do it?
Forum Posts
Groups Affected form
Hi All, I see records in 'task_group' form for some change requests. In this form i see task number and group field. Can anyone please tell me how records are created in this form when a change is submitted. ...
Resolved! unable to see "Nobody" Role
Hi, i am unable to see Nobody role in list of roles where i can see that,
How does end-user reschedule or cancel a walk-up appointment?
Hi, Is there an OOB way for end-user to reschedule or cancel an appointment that was created using the walk-up experience components? Steps I have done:1. As an end user, fill in a record producer form on service portal that will create a record in w...
Resolved! How do I connect imported assets with contracts in an import set
I have a spreadsheet of hardware assets that I need to import. Each of the assets is related to a contract that exists in the contracts table. I have the contract number included in the hardware asset import spreadsheet for each asset. How do I imp...
Resolved! Using RITM Variable in Approval email notification
I have a Catalog Item called "Employee Onboarding". The first step in my workflow is a group approval. I'd like to send out the approval notification request with the name of the new employee in the subject line. The variable on the requested item i...
Workflow stuck at wait for condition
Hi All, For 1 change request, Workflow is stuck at wait for condition .After approval it should move to Implementation stage .But it's still in Approve state.I can see it is working fine for other change request in DEV instance . Could you please hel...
Resolved! Deactivate users not logged in for last 60 days
I need to deactivate the users who have not logged it for the last 60 days. The system should check for it everyday at midnight and deactivate the users. @asifnoor please reply.
Resolved! Can show me Starter Stories & Story Tests of ITSM and ITOMS applications list
Dear all, I want to find document about Starter Stories & Story Tests of ITSM and ITOMS applications list. If you know please show me. Thank you very much. Regards, Nhi.
Resolved! How to add hint dynamically to the label.
I have a fiels label Description but I created a client script to change label to Business Justification. Is there a way to add the help icon dynamically to the client script?
Ability to paste screen shots into the Service Request / Incident form
Hi, is there any way to paste screen shots into the incident / service request form while creating ticket ? Lot of cutomers are asking about this feature on our side. How have you handled this apart from attaching the document?
Resolved! how to change the hint on inherited field in service now?
Hi All,Please help me to change the hint (tool tip text) on the inherited field. Just take an example of the "priority" field of "task" is having some hint which I need to change on "problem" form.I think we can't use dictionary override in this ca...
Resolved! Dictionary Override
Hi, I want to set the following fields mandatory AT ALL TIMES for ALL incident records: (however, 3 of the fields are used on other tables which we DO NOT want to impact, what override method can we use to make these mandatory only for Incident?) -...
Resolved! How to add column fields in List view - In Portal
Hi, How to add more columns here -closed date, Created By, Opened By
Script to find whole word within a string.
Hello,I'm looking for help on how I can find a whole word within a string using a before business rule. Basically here's my scenario:If the word "test" is in the short description field the business rule needs to run. I am not able to get it to only ...
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