We have a requirement that when an Incident ticket is in a State of 'On Hold and 'On Hold Reason' is 'Awaiting Caller', when the caller adds additional comments or respond back to an email notification to automatically change the State to 'In Progres...
Hi community, we are trying to copy the data from Assessment instance table to a custom table we created with similar fields, initially we want to copy all the data from Assessment table and after that we want to create a scheduled job that runs dail...
We have users with multiple accounts (e.g Admin and normal user account) which is synched to servicenow. Is there any possibility to have them linked ? For example User ID Name XY@test.com Joe, Test SY@test.com ...
Hi, I need to replace g_form.getReference() by Glide Ajax for the below code , how do i do that.? Script function onChange(control, oldValue, newValue, isLoading, isTemplate) { //Label Value & Field Value var requestedforLabel = $('label.sc_request.r...
Hi All, I have a multiple choice of variable. there is 2 question , I have added in catalog item I wanted to some variables dependent on 2nd choice of question in catalog item. whenever user select 2nd choice of question, only that time those depend...
The values of close_notes and close_code are empty when the status of an incident record is reopened during processing from closed with administrative privileges. I would like to know the function that is emptying the values of close_notes and close_...
Hi @Brian Lancaster , I have entered a record with values and configuration item field value disappears after the save UI Action is clicked on. Before it clicks on save (18) After it clicks on save Regards Suman P.
Hi All, We have a requirement to modify the Priority of an HR Case (this becomes a scoped application) based on 2 catalog variables in the record producer. Requirement : "Effective Date" is today or in the past AND "Is Pay Changing" = "Yes", then the...
i have a custom variable and that needs to display message on the basis of another variable. how can i achieve that? i am trying to create a macro which accept value from another variable in catalog item and displays msg on that basis of that. if use...
hii all, can anyone please expalin the Process flow of incident problem change management? thanks in advance
Hi All, I created an interaction record (IMS0006104) from agent workspace form. And then created an incident(INC0137902) from that interaction record using the create incident option given on the agent workspace. Now on Interaction form incident is...
I have a User Reference field called "First Name" in catalog item, by selecting user it needs to populate only first name of that user, not fullname.
I accidentally created some Flow Designer Actions in the wrong Application. I want to either set Active to False, delete them, or change the Application. I see the Active flag in the Designer list, but I cannot change the value. The Actions on sel...
Difference between catalog builder and maintain items ? Benefits of using CATALOG BUILDER , being a developer we should use catalog builder or maintain items ? Where the catalog item created by using CATALOG BUILDER will be shown to users ?
Hello, I am trying to create a report for some of our users that display how long it is taking for a Call to be transferred to either an Incident, Service Request or one of the other options. We have a field within the 'Call' table called 'Time Spent...
