How to change model category for an asset after it is deployed

[Damhoej]

When I have created an asset (ex. a powerfull laptop) and have deployed it as a server (multiple model categories).

Now I want to deploy it as an office computer, and would like to change the model category to Laptop.

How can I change the model category, because ServiceNow locks that field after the first creation.

[Ashutosh Munot1]

Hi Jens,

You need to write a background script and identify which fields you want to modify.

Then you can run this script after that record and table.

Thank you,
Ashutosh

[Damhoej]

that is what I feared the answer would be 😉

It contradicts a bit with the possibility to choose more than one model category.

[Ashutosh Munot1]

Do you have any identifier which will say that you want to change this assets model category.

May be a list of assets?

Thank you,
Ashutosh

[Damhoej]

Only within our redeploy process.

we recycle hardware in our company (50k + computers), so I have to figure out how we can do it.

The process short is that an on-site technician gets a recycled computer from stockroom and install it.

It wil then get a new CI (but keeps the asset), where we give it a new CI name.

[Ashutosh Munot1]

You mean Existing CI is reitred and new ci is created and linked with asset?

Thank you,
Ashutosh