How to change state of problem record to closed when it is not resolved state?

[Masa4]

I would like to change state to close when I get solution in the middle of supporting problem without worrying the state and processing state model.

Therefore I created the UI Action for changing state to closed.
But I get the error message and state is not changed when I click this button on the form.
ERROR MESSAGE: Invalid state transition. Can not update from state 'New' to state 'Closed' with given values.

Do you have good any ideas to implement this feature?

BR,

[Masa4]

Great!

It is matched my use cases.

I will change the value of "Enter Condition" on "Closed" to contain "New" state.

Do you have the points to be careful of above change?

BR,

[-O-]

Just that if the stake holders want a better control of this, maybe make the user that wants to directly close a Problem, to 1st tick a checkbox and make that part of the Enter Condition (in the State Model) that allows moving form New directly to Closed.

[Masa4]

Where are you pointing to "tick a checkbox"?

[-O-]

Again, this is totally optional, only if the process needs it. You would create a new field of True/False type called something like "I know this is not normal, but I'm sure I want to Close this problem".

Then you could use this check box in the Enter Condition of the Closed state.

Something like

[ State ] [ is one of] [ Review
                         Investigate
                         Pending Action
                         Resolved ]

[ Add "OR" Clause ]

[ State          ] [ is ] [ New ] [ AND ]

[ Your Check Box ] [ is ] [ true ]

But, again, this is just cherry on the cake, totally technically not necessary.

[Masa4]

OK, I got it.

Thanks for your comments.

BR,