adding html tags in g_form.showFieldMessage()
is this possible to adding html tags in g_form.showFieldMessage()?
Forum Posts
Flow Designer for Possible SLA Breaches (Flow Trigger Types)
Hello all, I have been working with flow designer to trigger some email notifications for prospective P1 Incident SLA breaches. I am struggling to understand when flow designer should run. Could you please help me understanding how to accommodate be...
Account expiry dates
HelloWe currently import our users from active directory to SNC via the LDAP plugin. I want to bring over the account expiry dates too but as this is stored in Integer8 format it will need some transform scripting to get it to show a human-readable d...
Change an Assignment Group
Hello Team, We currently have a system generated process for a Catalogue Item that creates a request to correct Locations within ServiceNow - this Catalogue Item has a Fulfilment Group, however how can I change the assignment group for the 'Locations...
Resolved! How can I split a catalog item form into 3 columns evenly?
I have a catalog item with multiple variables. I have used Container start and container split multiple times to get a view something like this,But this is uneven with the first column occupying 50% of the form width.Is there a way I can split these ...
Resolved! increase variable length for label variable in catalog item
Hi All, I have a label field ..Label name contains nearly 500 characters but variable(question) cant access that much length. How to add 500 characters(text) to Question variable. How to achieve this? Thanks in advance..
Resolved! Create Child Task
Hi, How can we achieve code for the below requirement Create Child Tasks (Run Script – Type) Create task function – Use Script Include here and pass the RITM number as parameter to script include. Create a catalog task to this RITM as parent. Ta...
Report with Approval and Variables for Requested Items.
I want to create a Report with Approval and Variables for Requested Items. #1 Approvals details should be some fields from <sysapproval_approver> table. #2 Requested Item details <sc_req_item> and DBll the Variables details including the Question an...
Hide 'Show one journal field' button and display work notes and additional comments fields on the form
Hi,Please let me know how to hide "Show one journal field" button and how to display both Work notes and addition comments fields on the form?Thanks & Regards,Shravan Kumar
What is the difference between the Caller vs On behalf of for an Incident?
Hello, Our help desk agents are struggling how to fill these fields in when someone calls the Help Desk for an issue someone else is having. Example: The CEO's administrative assistant calls in to report an issue for the CEO. I realize the Help Desk ...
Fulfiller License
Hi, Are dashboard_admin and report_admin role, a fulfiller license and need to pay for these roles? Regards, Rooma
How to update glide list field through a script
How to update this glide_list field through a background script for 100 records?
Resolved! How to create an Embedded list?
I have two tables...Table A and Table B.. Table A is the main table....and I need to set Table B as embedded list in table A... How can I achieve this requirement?
Doer & Checker Validation
In order to address an audit violation, my Services needs to validate that the Implement Change (Doer) & the Check Implementation (Checker) tasks are not assigned to the same person. The assignment group can be the same, but the Assigned to, should b...
Resolved! CMDB CI - Why is Owned by referenced to the sys_user table?
Is there another field equivalent to Owned By for groups? We have some CIs owned by groups and not individuals.
