How to check if the Request/RITM has been raised /created from specific portal?
I have a requirement to fetch the detail of portal being used to raise Request. Is there a way to get this information?
Forum Posts
How can we customize the Chat Menu Items Values based on the logged in user's company details like phone number, email.
Hello all, As per my requirement we need to change the Chat menu items values(Table name : va_branding_contact_menu) such as Phone number and Email based on the logged in user's company . Can you please help me for finding solution. Also I have atta...
How do you show Co-Assigned Tasks in the Visual Task Board (VTB) under the co-assignee's Lane?
Hello, SNOW community, Forgive me if this is in the wrong forum.I'm trying to use the visual task board to assign tasks to users. Noticed there is an "Additional" section, where I presume a set of users can share responsibility, but still have one "m...
Rich text editor in Incidents
Hi Team,For Incidents we would like to have Rich text editor for "Description" field both in provider view as well as in end user portal.Can you provide us the information on how to change to Rich text editor.Thanks,Santhoshi
Hide unnecessary column from multi row variable
i have a field choiceA, choice B and Choice C in multirow variable. Variable Choice C is visible only when Choice B is certain value. This is working inside multirow variable via UI policy but in the catalog form view all the columns are visible eve...
Resolved! Database view not visible to users for reporting
The other day I created a database view that combined fields from incident and sys_journal_field. I created a report from this and itil users are able to see and use it with no issues. Yesterday I created a largely duplicate database view that combin...
Resolved! Make user inactive automatically, except few
We have integrated Azure AD with ServiceNow. We would like to make all users inactive automatically soon after creating in ServiceNow. We have would like to exempt few users who are admins. We would like to automate this at Servicenow level not...
Resolved! ATF client test runner is not working and not picking the steps to test.
ATF client test runner is not working and not picking the steps to test. I have cancelled the all active test runner. below is screenshot Could you please help in resolving this issue.
Resolved! How to resolve 'sys_ui_section' error in the update set ?
Hi Team, I am receiving multiple errors related to 'sys_ui_section' while committing the update set to another instance. All the 'sys_ui_section' errors are related to a table. Did anyone come across this issue, how to did you resolve it?
View only unique records in List view of the table
There are over 10,000,000 records in a custom table, out of which only 4400 records are unique. I am trying to create a query business rule that will display only those distinct records and filter out the duplicates. Not able to achieve this. So far...
How can I do a Bulk upload of attachments?
I need to migrate some change request data from another system. I have the change requests and their related attachment data ( CR, attachment name) in csv extracts. The attachments themselves are in a folder. I was planning to use import set to impor...
Guided Tours Translate possible
1. Is it possible for the Text in the Guided Tours(which we will specify on every step) can be translated to other language or not? 2. Sometimes I am not able to Edit the Text in Steps. I have to completely delete the step and make it again. I could...
Resolved! Return URL for taking Surveys
Hii have a requirement about creating a survey once an incident is resolved. the Survey is up and running however I am also asked to make it so that once the Survey is finished, the user will be redirected to the Incident that is associated with that...
Resolved! How to make a reference field of a catalog item public?
I am making the catalog item public, so that users can submit the request without logging in. This one is already completed. But there is one issue. I have a reference field which is Mandatory in the catalog item referencing to "u_store" table. An...
Resolved! How to make a reference field of a catalog item public in servicenow?
I am making the catalog item public, so that users can submit the request without logging in. This one is already completed. But there is one issue. I have a reference field which is Mandatory in the catalog item referencing to "u_store" table. An...
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