Hi, we have created some new standard changes in our TEST environment, and i would like to move them up to production but i dont know what is the best way to do this. i feel like when i use an updateset it does not move everything. any suggestion...
Hello friends! I'm trying to set up a database view with demand table (dmn_demand) and project table (pm_project) because I need to sum some demands (filtering states) and projects without demands (demand field: empty) in order to show it in a report...
Hi All, Needed quick help to prompt user to input a field from business rule. Thanks!
Currently within our service portal, the URL shows the Sys ID of the Knowledge Article instead of the Knowledge Article number. The URL looks like this https://<instance-name>.service-now.com/it?id=support_article&sys_id=977e9eb11b11c110bf45a82fbd4b...
Null or N/A responses are still a response in ServiceNow, and it counts it as a low value when a survey is submitted. When we report on these Survey Responses, the null or N/A values are giving a negative result, therefore, lowering the scores overal...
Looks like once the import set table is created, we cannot delete it (If we issue delete command, it takes very long and does not delete the table. The same thing happened to couple of tables). Even if we delete the corresponding Data source, the imp...
Hi All,What do you mean by out of the box in servicenow, can anyone explain me about this.
There are so many different rules with the interconnection between taxonomy layers and nodes it is hard to figure out how to leverage both and do it within the rules
Hello, I've a requirement where the 'seconds' shouldn't be displayed from the time component i.e instead of HH:MM:SS it should only displayed as HH:MM all over the system. Is that possible to achieve?
How to remove the Add Filter and Run Filter from the List collector variable in catalog form. Please help me how to remove the circled part from the request.
How to trigger approval on catalog task after task's state changes to close complete through workflow
When we create problem record that time automatically create problem task records
Hi All The below user has 2 domain visibility's both Accenture and demo but when he loggedIN if he is in the demo domain then also he can able to see Accenture domain tickets , That should not happen If the loggedIN user is not in that domain then th...
How to stop or reject a record to be created/inserted in Target Table using transform map when the value for that field already exists in user or group Table? Eg: If my excel column 'User' has a value say July then this value should be rejected and ...
Hello,I have a requirement for agent workspace. There are set of users that do not use incident/change modules but they use catalog tasks and RITM's. Is there a way to hide incident/change list categories from their view.Please suggest. This function...
