How to change state of problem record to closed when it is not resolved state?

Masa4 · ‎03-10-2021

I would like to change state to close when I get solution in the middle of supporting problem without worrying the state and processing state model.

Therefore I created the UI Action for changing state to closed.
But I get the error message and state is not changed when I click this button on the form.
ERROR MESSAGE: Invalid state transition. Can not update from state 'New' to state 'Closed' with given values.

Do you have good any ideas to implement this feature?

BR,

-O- · ‎03-10-2021

Then look for the entry where the table is "problem" open it; in the "State Transitions" related list pick the "Closed" state, open it and adjust "Enter Condition" to allow entering from as many states as you need to.

View solution in original post

-O- · ‎03-11-2021

You're welcome 🙂