How to change the mail address that we receive suppose in gmail when send from any instance in servicenow?????????

[suprakash]

We we get some mail from servicenow instance the sender of the mail displays as           IT Service Desk <dev*****@service-now.com>     . How can we change the From     whom the mail was sent??

[Chuck Tomasi]

Look under System Properties> Email Properties.

You can change the name it displays, but the email address will always be instancename@service-now.com.

[Chuck Tomasi · Accepted solution]

If you don't see it there, use the URL below (replacing YOURINSTANCE with your instance name) to set the property directly.

https://YOURINSTANCE.service-now.com/nav_to.do?uri=sys_properties.do?sys_id=f290a941c611227b001d318f...

[Ahmet Damli]

Hi,

i changed the system property https://YOURINSTANCE.service-now.com/nav_to.do?uri=sys_properties.do?sys_id=f290a941c611227b001d318f... 

but when using the action "send email" from flow designer, emails are still sent with the Display Name "IT Service Desk" instead the new value.

From where is Flow-Designer getting its value?

[cliff11]

Hi Chuck -  If we do this, then the OOTB POP3 has to change too, since otherwise the Reply to will be that new FROM and not the actual Servicenow from.  What do folks do around this?