How to check if changing Group names with our breaking anything

[reachjake]

I would like to rename a number of groups. Before I do I would like to check that there isn't anything in the system that will break as a result. I understand that it the guid of the group will be used in most relationships. So I assume the only thing I need to be concerned about it where the display name is used? Is this a correct assumption and if so how can I perform a global search of the instance to locate where the display name is referenced and confirm it will not cause any  issues when renamed?

Thank you

[Henrik Jutterst]

Not sure about Global search that you was asking about, but other then that you are correct. ServiceNow will use sys_id for the objects (for all objects in general) and changing name will not result in a crash. However if you in a Business Rule or other script are looking for that specific object name, it won't be found.

Good luck. Just remember to perform a decent end-to-end testing and you'll be home safe.

[Christine A1]

i completed an initiative like this a year or two ago. we did a consolidation of groups for our requirement.

I renamed some of the groups but merged a couple of the groups as well. also, I made use of the group type slush bucket field for organizing groups (role group vs assignment group for ex)

once the new groups were in place in production, i reassigned all of the non-closed tickets that were still pointing to the retired groups, and reassigned to the newly named corresponding group. Closed tickets i left alone.

since many of the report were using using the 'dynamically assign to Me/My Group' for example, it was a mute point.

this way i was able to keep the line in the sand from before and after reporting. what i cant remember is if i had to touch the tickets where the group was renamed only but that can easily be tested.

[Christine A1]

as Henrik mentioned, check your business rules, assignment rules, scheduled jobs for auto ticket creations, notify users of their personal reports, homepages. look everywhere!

[reachjake]

Thanks both of you. This is what I was trying to understand, when I said "Global search". Is there a way to search everything for a group name to make sure it is not referenced anywhere?