ServiceNow With Jira Integration
Hi All,In Jira Webhook Registry module, While creating the new record , I am unable to see Inbuilt Token 'Jira Token'. Could anyone hlep on this..Reagrds,Sidhu.
Forum Posts
I want a pop up alert if account create with simillar name?
Hi All, Actually i have a requirement that i have Account form, on that name field with string field, so whenever user will create new record if he type similar name which already exist . example Asian Paints is one account,1.so if he wants create w...
integrating servicenow with azure dev apps
Hi Folks,@Ankur Bawiskar @Nitesh Balusu We are planning to integrate azure dev app and servicenow .when incident will create in servicenow should be created in azure devapps portal.can we do it using outbound rest message right.if do it so, how end p...
Resolved! Watchlist in Service Portal Record Producer SOLVED
Hello, I came across an interesting case where I had to replicate the "Watchlist" in the Service Portal on a "Record Producer." The issue was that it required the ability to add both internal and external email addresses to the "Watchlist" as it is i...
Resolved! How to add more fields on 'Standard Ticket Header' widget
Hi All, We have one requirement that we want to add more fields on Standard Ticket Header widget.1] I want to add new fields(Highlighted part) on the below widget. 2] Basically above widget display when we click on short description of Incident recor...
Set due date as last date of month 23:00 according caller timezone
Hi Team,We have 3 fieldCaller - referring to the user tabledue date-date time fieldhire date - date field We have to set the last day of the month and the time should be 23:00 on the due date field of the hire date and it should be according caller's...
Unable to see the records from the ServiceNow links shared through teams.
Whenever we open any ServiceNow link from team's chat using EDGE browser, we are unable to see the records there and showing as empty. But if we go to the filter conditions and click on RUN then we can be able to see the records. Please find the atta...
business rule or scripting for customization
Can anyone help with logic that in change request form while selecting a category option, which a customization to be done by adding a new section as for the category selected.
Survey management - scheduled job
Hello All,I need to create scheduled job where the survey instances is validated once a week for all cases were due date was in the last week. I have a problem with a part of the script which should contain this logic:Where all survey replies were No...
Resolved! how auto populate assignment group on change task as same as change request ??
I have requirment to auto populate assignment group on change task as same as change request. (function executeRule(current, previous /*null when async*/ ) { var changetask = new GlideRecord('change_task'); changetask.assignment_group = curren...
Not able to hide mrvs rows on RITM record
Hello Team, In mrvs adding multiple rows and after submission of ticket on ritm, need to hide from second row and want to show only 1st row , able to get mrvs data with below script but not able to hide. please help on this part.Table: RITMvar mrvsfi...
Attempts to close the 'Request Permission' task in Change Requewithout filling out risk assessment
Hi all,I need inputs to achieve the below requirement, I opened the change task 'Request Permission' and attempt to close the task,1. I am prompted with the message 'Please complete the Risk Assessment questionnaire' and there is a hyperlink to the ...
Resolved! How to create the advance user criteria ?
Hi All, I want to create an user criteria if the user location is one of location1,location2,location3 and the company is not company1, I have tried with the below user criteria script, but Its not working, Country('location1,location2,location3');fu...
Emailing On-Call Schedule To Other Groups
I would like to know if it is possible to send the On-Call Schedule Reminder to groups other than the group the schedule is for. For example - Group A schedule was created for the week, and the schedule reminder was emailed out to Group A. I also wa...
Popup Alert after login
Hi all, I thought this would be easy to do but apparently not. After login or successful SSO login, I want a popup to display to the user stating they are entering a sensitive information system, similar to one that ServiceNow HIWave (GOV) displays...
