unable to remove a field in display column in a catalog variable
Hello , I am unable to remove a field in a catalog reference field (from a custom table)on catalog item page i.e. created .how can i remove that ? any suggestions ....
Forum Posts
Autopopulate fields in Service Catalog form
Im sure this is simple and i'm just overthinking it... I have a form that points to specific hardware in the peripheral table (cmdb_ci_peripheral) I want to do the followingSelect Box - user selects the peripheral < this worksThen Autopopulate the fo...
Resolved! Service now Retention policy
Hi Team, Would require help here to understand the service now hi team retention policy for any customer instance.Not with the personal Instance This helps in customizing internally in service now instance but would like to understand retention pol...
Mandatory comments required on Servicenow home page Approval widget while rejecting Approval
We have a requirement to make the comment mandatory while rejecting an approval from Servicenow home page (Not Service portal). The intention is to make a popup message appear which takes in the comment while reject button is clicked or An extra comm...
How to add a image in layout field in Email layout
I need to add the image HeaderNotificationAzul.png into layout field. How can I do that?
Script Action fliter to restrict system to impersonate
Hi Experts, We have a scenario where there will triggering an email when ever a user perform impersonation. We have a Script Action for this which triggers a notification via an Event. The issue is the email notification is getting triggered as "Your...
Schedule an appointment tab is missing in esc portal.
Schedule an appointment tab is missing in esc portal.I am trying to schedule an appointment but that tab is missing. In another instance I can see that.Please help me to get this tab.
Resolved! KB Approval Issue
Hi All,I am trying to attach approvals to the knowledge article through the script of the "Approval User" workflow activity.The requirement is: Approval should go to the common users of the current ownership group and another specific group.The logs ...
Based on a group selected, showcase users list who are not part of that group
Hi,I have a list collector variable as 'Users to be added' and reference variable as 'group' on a catalog form.Whenever a group is selected then User to be added variable should showcase the users who are not part of that group (along with a conditio...
run subworkflows in a workflow
HI, I am trying to run multi workflows asynchronously from run script activity in a different workflow. we tried to use sn_fd.FlowAPI but nothing happened attaching the script-for(var i=0; i<5; i++){sn_fd.FlowAPI.getRunner().flow('global.flow_name')....
Walk-up Experience Scheduling Appointment Error
Hello ServiceNow community,I am encountering an issue with the Walk-Up Experience on my Personal Developer Instance (PDI). My normal users are unable to schedule appointments, and an error message appears (error details attached). Do I need to assig...
Creating a custom field type
Hi All, I want to use an email field type in SCTASK table but it is not an OOB field type. So, how to create a field type/ field class in servicenow.
How request item is created by servicenow
Can anyone help me on this.I need to find from which script or workflow request item is created when we submit a catalog item.Which script or workflow is responsible for mapping the request item fields.
I need to hide variables on approval form on some conditions
Hi All, I have requirement to hide variables on one of the specific catalog item ,I used UI policy to set a variables on some conditions and checked true on RITM.Its working fine on RITM, but on Approval Form extra fields is visible.please suggest ho...
Delivery failure or Auto response notifications to be captured and forward to specific user id
Hello Team, Notifications that are go out, any delivery failures or auto-responses to be captured and forwarded to specific id for further action. Regards,Srinath.
