I know that labels and rich text labels don't appear in option summaries in the service portal so I added a custom variable and linked it to a widget with the HTML for the text. It appears in rich text on the request form and in plain text on the opt...
i have a requirement where in a table there is a user reference field. i want to auto assigned role to a user when the that user field is populated.
We have created database view on sc_req_item and sc_multi_row_question_answer.Currently we are getting all multirow variables on report, but we want to show all variables present on RIMT also, including multirow variables also.
Hello everyone, I am working on setting up a feedback button on the Service Portal that on-click, show a Pop-up box with a custom made Survey on it. The only things I am struggling with are the CSS portions of the widget. 1. For the image scale ques...
I have created a new change model called Server Patching. I can see the model in both the classic GUI and the Service Operations Workspace when I go to create a new change (so far so good). When I see the new change model in the Workspace, it has a l...
Hi all Currently in our portal we have this personalised greeting when users log in... we used this code function() { /* widget controller */ var c = this; c.data.greeting = 'Hi ' + scope.user.first_name + ',' + ' welcome to your Rathbones IT Ser...
I'm preparing to clone my DEV instance before we update to Washington DC.I have built several test and suite that I want to move prior to cloning so I can bring them back after the Cloning for testing.
Hello Everyone,Have below two questions, wanted to know the possibility with script or UI Step.1) I am looking for a way to validate the the Reference field values are coming correctly or not. For Ex: In Incident Table I wanted to validate th...
Hi , There is a requirement to place the exported files from ServiceNow to place in the different folder (import$\hosting\Export\) or (D:\Import\VMware\Export\) rather than the mid server installation path (D:\ServiceNow\Agent\ServiceNow MID Server I...
Hello Folks I'm currently using a Flow and Subflow for a catalog item. While I'm setting the RITM's stage as 'Fulfilled' in Subflow after the approval. It is showing 'fulfilled' which 'fufilled' is not on the dictionary. I'm selecting stage label...
Hello, I just wanted to know if is there any OOB functionality exists as an incident for a Change request closes automatically after some days or we need to write the custom script for that Thanks,Atik Bagwan
We are trying to integrate MS Teams with ServiceNow. We have followed below only steps from ServiceNow doc link - docs.servicenow.com/bundle/rome-employee-service-management/page/product/sn-teams/concept/setup-sn-ms-teams-single-tenant.html Installed...
I would like to turn all my current users in SNOW to read-only mode in the incident / change / problem / knowledge modules for a select period of time. What is the specific way of doing this without locking up the admin accounts.
Hi, Author is unable to edit a knowledge article with the state Draft. All fields are readonly for that particular author. This is happening for a single knowledge article and other authors are able to edit their respective knowledge articles (KB001...
Hi Team, We are planning to integrate Microsoft Co-pilot with ServiceNow. Could you please help me with the use cases and any related articles/documents to refer. Thank youUttam Sai S