Hi, When choosing assignment groups for assigning a task, in the lookup pop up, only active assignment groups and groups with active group members should be displayed. Could anyone please advice of how to make this possible?
Hello ServiceNow Community, I'm encountering a challenge with a feature I'm implementing, which involves sending an OTP (One Time Password) to either a personal or business phone number associated with the caller_id of an incident record. The process...
Hello everyone,Good day I have the requirement to Tigger group approval based on the selection of the value on the look up select box variable.example:in the list collector i have 1,2,3,4,5 as the choices. I have the specifically approval for the cho...
When we submit catalog item (in flow we added send email action) ritm will be created , so once catalog is submitted email will be sent to email id xyz@gmail.com. After email was sent there will be a team who will send us mail like it's was sent succ...
I have crated 2 variables in service portal form as you can see in the below screen shot. When I select values of Business Impact and Business Urgency then on submit click I have to pass these value to RITM form and in RITM form there are 2 fields Im...
HI, I created a scheduled job in scoped application which based on the expire date email will be sending in advance for alert.the day calculation i havent shared here, but i am able see the logs but notification is not getting triggered. Forexample :...
Hello Community, How can I hide/show a particular related list for a certain group/user
I need to update a parent incident list type field with values from multiple child incidents. Each child incident is meant to pass a unique value to the parent incident to aggregate the vlaue in the parent incident. My script updates the parent incid...
Hi community, I want to create a new tab customised on the related list ticket record. How can I achieve this?
Hello, I am working on a requirement where I need to give read access to records. These records contains 'Application' field and applications contains 'RTM' which points to user table. I need to give read access to the user for records if logged in u...
Hello All,We have made a slack integration through the spoke. The requirement is that after submitting the catalog item(related to the asset information), the asset information in slack should be updated. They have a channel in slack, and using our i...
Hi Team, I had a business requirement like, How to return list of latest 1 incident record based on caller.Means, If Abel Tuter is having 8 incidents, I want the latest one incident. Please help me with the approach. Thanks in advance! Regards,Hasee...
Hi, I calling a script include from scheduled job, but some records are not getting updated. I am thinking its due to huge data, there are around 4 lakh records and some are not being updated. So, I am planning to create a fix script and execute it f...
Hi,How to create validation for the below mentioned field it should accept only time(8:00AM to 05:00PM) I have a Create incident Record producer which consists of field:Opening and closure time on Monday (sample add 8:00 AM to 16:00 PM) if the same f...
Hi,I read in documents, item designer is going to be no longer supported. So, Is there any alternative app for that ? Thanks,
