How to check the persons who are having ITIL role ?

[sreenivassinsta]

How to check the persons having ITIL role ?

[Jaspal Singh]

Hi Sreenivas,

Look for sys_user_has_role table.

Also, you may refer link. Just replace abc in the URL with your instance name.

Thanks,

Jaspal Singh

Hit Helpful or Correct on the impact of response.

[Ashutosh Munot1 · Accepted solution]

HI,

If you want to check it in business rule then use this:

gs.hasRole('itil'); //This is for logged in user

in client script you can use, for logged in user:

g_user.hasRole();

Link : https://www.servicenowguru.com/scripting/user-object-cheat-sheet/

If you have to check for someother user other than logged in user:

then you will have to query the table : sys_user_has_role and check if he has that role or not.

Thanks,

Ashutosh

[Vishal Khandve]

Hi Sreeni,

navigate to users, in filter type below query

Thank you

[Ashutosh Munot1]

https://community.servicenow.com/community?id=community_question&sys_id=38038ba1dbd8dbc01dcaf3231f96192b