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how to connect live agent

Sironi
Kilo Sage

‎05-11-2022 11:55 AM

Hi All,

Please help me how to connect live agents

as sn_customerservice.customer role user i have loggedin on CSM portal and trying to connect with agent through Chat.

but all way it is showing no agent available .

I have installed below 4-plugins :

1. Agent Chat ,

2.CSM,

3. FSM ,

4.Orders for CSM 

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find_real_file.png

find_real_file.png

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13 REPLIES 13

Sironi
Kilo Sage
In response to Jill20

‎07-12-2022 03:03 AM

Thanks jill !

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Chaitra M3
Tera Contributor

‎12-15-2022 06:20 PM

@SironiI am having the same issue. Did you find a solution?

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Community Alums
Not applicable
In response to Chaitra M3

‎01-25-2023 07:37 AM

This will help you.
Always displays 'No chat agents currently available' in the chat widget on the service portal

https://www.servicenow.com/community/hrsd-forum/always-displays-no-chat-agents-currently-available-i...

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lallirikka1
Tera Contributor

‎04-17-2025 02:31 AM

hi @Sironi  
did you get the solution ,actullay i was working in crm i m facing the same issue can you please help me figure it out 

 

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